Southern Telecom Expands of Lomi Waxing Kits

{
  "draft": {
    "photo_required": true,
    "actions": [
      "cut_cord"
    ],
    "marker_text": null,
    "must_show": [
      "whole_product",
      "cut_or_damage"
    ],
    "remedy": "full_refund",
    "refund_amount_text": "full refund",
    "refund_amount": null,
    "contact_channel": "web_form",
    "steps": [
      "Unplug the warmer's electrical cord.",
      "Cut the electrical cord in half.",
      "Take a photo showing the product and the cut cord.",
      "Upload the photo to the Southern Telecom support website."
    ],
    "explanation": {
      "plain": "Stop using the waxing kit and cut its power cord in half. Upload a photo of the kit with the cut cord to get a full refund.",
      "technical": "\"cutting it in half\" refers to the warmer's electrical cord, so actions is cut_cord; \"upload a photo of the destroyed product, showing the cut electrical cord\" sets whole_product and cut_or_damage; \"full refund\" sets remedy; the upload URL sets web_form."
    },
    "confidence": {
      "actions": 0.92,
      "must_show": 0.93,
      "remedy": 0.97
    }
  },
  "checked": {
    "photo_required": true,
    "actions": [
      "cut_cord"
    ],
    "marker_text": null,
    "must_show": [
      "whole_product",
      "cut_or_damage"
    ],
    "remedy": "full_refund",
    "refund_amount_text": "full refund",
    "refund_amount": null,
    "contact_channel": "web_form",
    "steps": [
      "Unplug the warmer's electrical cord.",
      "Cut the electrical cord in half.",
      "Take a photo showing the product and the cut cord.",
      "Upload the photo to the Southern Telecom support website."
    ],
    "explanation": {
      "plain": "Stop using the waxing kit and cut its power cord in half. Upload a photo of the kit with the cut cord to get a full refund.",
      "technical": "\"cutting it in half\" refers to the warmer's electrical cord, so actions is cut_cord; \"upload a photo of the destroyed product, showing the cut electrical cord\" sets whole_product and cut_or_damage; \"full refund\" sets remedy; the upload URL sets web_form."
    },
    "confidence": {
      "actions": 0.92,
      "must_show": 0.93,
      "remedy": 0.97
    }
  }
}

{
  "RecallID": 10834,
  "RecallNumber": "26576",
  "RecallDate": "2026-06-25T00:00:00",
  "Description": "This recall involves the Lomi Roll-On Waxing Kit with Wax Cartridge & Wax Strips, model numbers LOMB2003PK and LOMB2004PK. The recalled boxed kits included a handheld wax warmer, a wax cartridge, wax strips, a power cord and a user's manual. The Lomi logo is printed on the front of the white and pink warmer and on the outside of the product packaging. The model number is printed on a label on the bottom of the wax warmer.",
  "URL": "https://www.cpsc.gov/Recalls/2026/Southern-Telecom-Expands-Recall-of-Lomi-Waxing-Kits-Due-to-Risk-of-Serious-Injury-or-Death-from-Fire-and-Burn-Hazards-Additional-Model-and-Reported-Incidents",
  "Title": "Southern Telecom Expands Recall of Lomi Waxing Kits Due to Risk of Serious Injury or Death from Fire and Burn Hazards; Additional Model and Reported Incidents",
  "ConsumerContact": "Southern Telecom toll-free at 888-959-0944 from 8 a.m. to 5 p.m. ET Monday through Friday, email at support@customersupport123.com, or online at https://southerntelecom.com/recall-2026-05-14/ or www.southerntelecom.com and click on \"Recall: LOMB2004PK Roll-On Waxing Kit\" at the top of the page for more information.",
  "LastPublishDate": "2026-06-30T00:00:00",
  "Products": [
    {
      "Name": "Lomi Roll-On Waxing Kits",
      "Description": "",
      "Model": "",
      "Type": "",
      "CategoryID": "",
      "NumberOfUnits": "About 14,700 (Southern Telecom previously recalled the waxing kits on June 13, 2024)"
    }
  ],
  "Inconjunctions": [],
  "Images": [
    {
      "URL": "https://www.cpsc.gov/s3fs-public/lomi-1.jpg",
      "Caption": "Recalled Lomi Roll-On Waxing Kit (LOMB2004PK)"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/lomi-2.png",
      "Caption": "Model number LOMB2004PK is printed on the bottom of the wax warmer"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/lomi-3.png",
      "Caption": "Recalled Lomi Roll-On Waxing Kit (LOMB2003PK)"
    }
  ],
  "Injuries": [
    {
      "Name": "Southern Telecom has received two additional reports of the warmer power cord overheating. No injuries have been reported."
    }
  ],
  "Manufacturers": [],
  "Retailers": [
    {
      "Name": "Ross, DD's, Variety Wholesalers and Burlington stores nationwide from February 2025 through December 2025 for about $13.",
      "CompanyID": ""
    }
  ],
  "Importers": [
    {
      "Name": "Southern Telecom Inc., of New York",
      "CompanyID": ""
    }
  ],
  "Distributors": [],
  "SoldAtLabel": null,
  "ManufacturerCountries": [
    {
      "Country": "China"
    }
  ],
  "ProductUPCs": [],
  "Hazards": [
    {
      "Name": "The roll-on warmers' power cord can overheat and short circuit, posing a risk of serious injury or death from fire, burn and electrical shock hazards.",
      "HazardType": "",
      "HazardTypeID": ""
    }
  ],
  "Remedies": [
    {
      "Name": "Consumers should stop using the recalled waxing kits immediately and contact Southern Telecom for a full refund. Consumers will be asked to destroy the kits by unplugging the warmer's electrical cord, cutting it in half, and upload a photo of the destroyed product, showing the cut electrical cord, to https://support.customersupport123.com/hc/en-us/requests/new. Consumers should then dispose of the destroyed product."
    }
  ],
  "RemedyOptions": [
    {
      "Option": "Refund"
    }
  ]
}