Get your refund

1. Your recall

   

   Lomi Roll-On Waxing Kits

   Recall 26576

   The roll-on warmers' power cord can overheat and short circuit, posing a risk of serious injury or death from fire, burn and electrical shock hazards.

   Recalled Lomi Roll-On Waxing Kit (LOMB2004PK). Image: US Consumer Product Safety Commission.

   Recalled

   Jun 25, 2026

   Units

   About 14,700 (Southern Telecom previously recalled the waxing kits on June 13, 2024)

   The remedy, in the CPSC’s words“Consumers should stop using the recalled waxing kits immediately and contact Southern Telecom for a full refund. Consumers will be asked to destroy the kits by unplugging the warmer's electrical cord, cutting it in half, and upload a photo of the destroyed product, showing the cut electrical cord, to https://support.customersupport123.com/hc/en-us/requests/new. Consumers should then dispose of the destroyed product.”

   Consumers should stop using the recalled waxing kits immediately and contact Southern Telecom for a full refund. Consumers will be asked to destroy the kits by unplugging the warmer's electrical cord, cutting it in half, and upload a photo of the destroyed product, showing the cut electrical cord, to https://support.customersupport123.com/hc/en-us/requests/new. Consumers should then dispose of the destroyed product.

   Read recall 26576 on cpsc.gov

2. Make it safe

   1. Unplug the warmer's electrical cord.

   2. Cut the electrical cord in half.

   3. Take a photo showing the product and the cut cord.

   4. Send the photo here. Remedy checks it for you.

   

   Proof rule (claude-opus-5-5, stored)

   Actions

   cut_cord

   Marker text

   none

   Photo must show

   whole_product, cut_or_damage

   Remedy

   full_refund, "full refund"

   Confidence

   actions 0.92, must show 0.93, remedy 0.97

   "cutting it in half" refers to the warmer's electrical cord, so actions is cut_cord; "upload a photo of the destroyed product, showing the cut electrical cord" sets whole_product and cut_or_damage; "full refund" sets remedy; the upload URL sets web_form.

3. Snap a photo

   Your photo appears here

   Fit the whole product in the frame, with the cut cord and both cut ends in view. Good light, phone held still.

   Take a photoChoose a photo

   Your photo: show just the product, with no people in it. It is kept without camera or location data, and deleted 90 days after your claim is decided.

   Check my photoAdd a photo first.

4. Checking

   Six checks run on your photo, in a few seconds.

5. Your result

   Verified photos are paid straight away through PayPal.

Demonstration in PayPal sandbox. Remedy is not affiliated with the recalling firm. On real CPSC recalls, Remedy's PayPal sandbox account stands in for the recalling firm and pays the refund, so no real money moves. In a real deployment, the recalling firm pays from its own PayPal account; Remedy never holds the money. Recall data and images: US Consumer Product Safety Commission.