Giantex Lounge Chairs

{
  "draft": {
    "photo_required": true,
    "actions": [
      "remove_part",
      "cut_in_half"
    ],
    "marker_text": null,
    "must_show": [
      "whole_product",
      "cut_or_damage"
    ],
    "remedy": "full_refund",
    "refund_amount_text": "a full refund",
    "refund_amount": null,
    "contact_channel": "phone",
    "steps": [
      "Call Giantex to request a full refund.",
      "Detach the headrest pillow from the lounge chair.",
      "Cut the fabric of the lounge chair.",
      "Send Giantex a photo showing the destroyed chair."
    ],
    "explanation": {
      "plain": "Stop using the chair and call Giantex for a full refund. They may send a prepaid return package, or ask you to remove the headrest pillow, cut the fabric, and send a photo.",
      "technical": "\"detaching the headrest pillow\" sets remove_part and \"cutting the fabric\" sets cut_in_half; \"providing photographic proof of destruction\" sets photo_required with whole_product and cut_or_damage. \"a full refund\" sets full_refund; no channel is named for the photo, so the first consumer contact, phone, is used."
    },
    "confidence": {
      "actions": 0.85,
      "must_show": 0.8,
      "remedy": 0.95
    }
  },
  "checked": {
    "photo_required": true,
    "actions": [
      "remove_part",
      "cut_in_half"
    ],
    "marker_text": null,
    "must_show": [
      "whole_product",
      "cut_or_damage"
    ],
    "remedy": "full_refund",
    "refund_amount_text": "a full refund",
    "refund_amount": null,
    "contact_channel": "phone",
    "steps": [
      "Call Giantex to request a full refund.",
      "Detach the headrest pillow from the lounge chair.",
      "Cut the fabric of the lounge chair.",
      "Send Giantex a photo showing the destroyed chair."
    ],
    "explanation": {
      "plain": "Stop using the chair and call Giantex for a full refund. They may send a prepaid return package, or ask you to remove the headrest pillow, cut the fabric, and send a photo.",
      "technical": "\"detaching the headrest pillow\" sets remove_part and \"cutting the fabric\" sets cut_in_half; \"providing photographic proof of destruction\" sets photo_required with whole_product and cut_or_damage. \"a full refund\" sets full_refund; no channel is named for the photo, so the first consumer contact, phone, is used."
    },
    "confidence": {
      "actions": 0.85,
      "must_show": 0.8,
      "remedy": 0.95
    }
  }
}

{
  "RecallID": 10792,
  "RecallNumber": "26512",
  "RecallDate": "2026-05-28T00:00:00",
  "Description": "This recall involves Giantex outdoor lounge chairs with model number NP10025NY. The recalled lounge chairs are blue and measure 76-inches long, by 23-inches wide, by 13-inches high. They have a five-position adjustable locking system and the backrest height can be adjusted from 13.5 inches to 26.5 inches. Model number NP10025NY is printed on the front and side of the product packaging.",
  "URL": "https://www.cpsc.gov/Recalls/2026/Giantex-Recalls-Lounge-Chairs-Due-to-Amputation-Hazard",
  "Title": "Giantex Recalls Lounge Chairs Due to Amputation Hazard",
  "ConsumerContact": "Giantex toll-free at 844-242-1885 anytime, email at support@giantex.com, or online at https://www.giantex.com/pages/product-recall-notice, or https://www.giantex.com/ and click on \"RECALL INFORMATION\" at the top of the page for more information.",
  "LastPublishDate": "2026-05-28T00:00:00",
  "Products": [
    {
      "Name": "Giantex outdoor lounge chairs",
      "Description": "",
      "Model": "",
      "Type": "",
      "CategoryID": "",
      "NumberOfUnits": "About 1,155"
    }
  ],
  "Inconjunctions": [],
  "Images": [
    {
      "URL": "https://www.cpsc.gov/s3fs-public/giantexlounge.png",
      "Caption": "Recalled Giantex Lounge Chair, Model Number NP10025NY"
    }
  ],
  "Injuries": [
    {
      "Name": "Giantex has received one report of a consumer's finger being amputated while adjusting the lounge chair."
    }
  ],
  "Manufacturers": [],
  "Retailers": [
    {
      "Name": "Giantex.com and Amazon.com from August 2023 through October 2025 for between $75 and $90.",
      "CompanyID": ""
    }
  ],
  "Importers": [],
  "Distributors": [
    {
      "Name": "Giantex Inc., of Ontario, California",
      "CompanyID": ""
    }
  ],
  "SoldAtLabel": null,
  "ManufacturerCountries": [
    {
      "Country": "China"
    }
  ],
  "ProductUPCs": [],
  "Hazards": [
    {
      "Name": "Consumers can place their fingers in a pinch point, when adjusting the lounge chair, posing an amputation risk.",
      "HazardType": "",
      "HazardTypeID": ""
    }
  ],
  "Remedies": [
    {
      "Name": "Consumers should stop using the recalled lounge chairs immediately and contact Giantex for a full refund. Consumers will be instructed to either request a prepaid return package or will be asked to destroy the recalled lounge chair by detaching the headrest pillow, cutting the fabric, and providing photographic proof of destruction."
    }
  ],
  "RemedyOptions": [
    {
      "Option": "Refund"
    }
  ]
}