Get your refund

1. Your recall

   

   Giantex outdoor lounge chairs

   Recall 26512

   Consumers can place their fingers in a pinch point, when adjusting the lounge chair, posing an amputation risk.

   Recalled Giantex Lounge Chair, Model Number NP10025NY. Image: US Consumer Product Safety Commission.

   Recalled

   May 28, 2026

   Units

   About 1,155

   The remedy, in the CPSC’s words“Consumers should stop using the recalled lounge chairs immediately and contact Giantex for a full refund. Consumers will be instructed to either request a prepaid return package or will be asked to destroy the recalled lounge chair by detaching the headrest pillow, cutting the fabric, and providing photographic proof of destruction.”

   Consumers should stop using the recalled lounge chairs immediately and contact Giantex for a full refund. Consumers will be instructed to either request a prepaid return package or will be asked to destroy the recalled lounge chair by detaching the headrest pillow, cutting the fabric, and providing photographic proof of destruction.

   Read recall 26512 on cpsc.gov

2. Make it safe

   1. Call Giantex to request a full refund.

   2. Detach the headrest pillow from the lounge chair.

   3. Cut the fabric of the lounge chair.

   4. Send the photo here. Remedy checks it for you.

   Proof rule (claude-opus-5-5, stored)

   Actions

   remove_part, cut_in_half

   Marker text

   none

   Photo must show

   whole_product, cut_or_damage

   Remedy

   full_refund, "a full refund"

   Confidence

   actions 0.85, must show 0.8, remedy 0.95

   "detaching the headrest pillow" sets remove_part and "cutting the fabric" sets cut_in_half; "providing photographic proof of destruction" sets photo_required with whole_product and cut_or_damage. "a full refund" sets full_refund; no channel is named for the photo, so the first consumer contact, phone, is used.

3. Snap a photo

   Your photo appears here

   Fit both pieces in the frame, so the cut shows. Good light, phone held still.

   Take a photoChoose a photo

   Your photo: show just the product, with no people in it. It is kept without camera or location data, and deleted 90 days after your claim is decided.

   Check my photoAdd a photo first.

4. Checking

   Six checks run on your photo, in a few seconds.

5. Your result

   Verified photos are paid straight away through PayPal.

Demonstration in PayPal sandbox. Remedy is not affiliated with the recalling firm. On real CPSC recalls, Remedy's PayPal sandbox account stands in for the recalling firm and pays the refund, so no real money moves. In a real deployment, the recalling firm pays from its own PayPal account; Remedy never holds the money. Recall data and images: US Consumer Product Safety Commission.