Giantex Giantex and Costway Portable Steam Saunas

{
  "draft": {
    "photo_required": true,
    "actions": [
      "cut_cord"
    ],
    "marker_text": null,
    "must_show": [
      "whole_product",
      "cut_or_damage"
    ],
    "remedy": "full_refund",
    "refund_amount_text": "full refund",
    "refund_amount": null,
    "contact_channel": "email",
    "steps": [
      "Stop using the sauna and unplug it.",
      "Cut the cord to the steam unit.",
      "Take a photo that shows the cut cord.",
      "Email the photo to support@giantex.com."
    ],
    "explanation": {
      "plain": "Unplug the steam sauna and cut the cord on the steam unit. Then send a photo of it to Giantex to get your money back.",
      "technical": "\"destroy ... by cutting the cord to the steam unit after unplugging\" sets cut_cord; \"submit a photograph of the destroyed product by email ... or online\" sets photo_required, whole_product and cut_or_damage, and email is named first; \"full refund\" sets full_refund with no fixed amount."
    },
    "confidence": {
      "actions": 0.95,
      "must_show": 0.9,
      "remedy": 0.97
    }
  },
  "checked": {
    "photo_required": true,
    "actions": [
      "cut_cord"
    ],
    "marker_text": null,
    "must_show": [
      "whole_product",
      "cut_or_damage"
    ],
    "remedy": "full_refund",
    "refund_amount_text": "full refund",
    "refund_amount": null,
    "contact_channel": "email",
    "steps": [
      "Stop using the sauna and unplug it.",
      "Cut the cord to the steam unit.",
      "Take a photo that shows the cut cord.",
      "Email the photo to support@giantex.com."
    ],
    "explanation": {
      "plain": "Unplug the steam sauna and cut the cord on the steam unit. Then send a photo of it to Giantex to get your money back.",
      "technical": "\"destroy ... by cutting the cord to the steam unit after unplugging\" sets cut_cord; \"submit a photograph of the destroyed product by email ... or online\" sets photo_required, whole_product and cut_or_damage, and email is named first; \"full refund\" sets full_refund with no fixed amount."
    },
    "confidence": {
      "actions": 0.95,
      "must_show": 0.9,
      "remedy": 0.97
    }
  }
}

{
  "RecallID": 10787,
  "RecallNumber": "26506",
  "RecallDate": "2026-05-28T00:00:00",
  "Description": "This recall involves Giantex and Costway branded portable steam saunas. The saunas were sold as part of a set that includes a folding chair, foot roller, felt mat and remote control. The portable saunas have a steam unit that connects to an enclosure via tubing. The enclosure has an opening for the user's head to remain outside the enclosure. The enclosures were sold in black, copper, beige, blue, green and pink. The name \"Giantex\" or \"Costway\" is imprinted on the front of the enclosure. The model numbers and/or SKU are printed on the item packaging. The model numbers and SKUs are: Model Number SKU BA7635US-BK GT7635US-BABK BA7635US-CF GT7635US-BACF BA7635US-GR GT7635US-GR-BA BA7635US-NY GT7635US-BANY BA7733US-BK GT7733US-BK-AB BA7733US-CF GT7733US-CF-AB BA7733US-GR GT7733US-GR-AB BA7733US-PI GT7733US-PI-AB BA7579US-BK GT7579US-BK-BA BA7579US-CF GT7579US-CF-BA BA7579US-GR GT7579US-GR-BA",
  "URL": "https://www.cpsc.gov/Recalls/2026/Giantex-Recalls-Giantex-and-Costway-Portable-Steam-Saunas-Due-to-Burn-Hazard",
  "Title": "Giantex Recalls Giantex and Costway Portable Steam Saunas Due to Burn Hazard",
  "ConsumerContact": "Giantex toll-free at 844-242-1885 anytime, email at support@giantex.com, or online at https://www.giantex.com/pages/product-recall-notice, or https://www.giantex.com/ and click on \"RECALL INFORMATION\" at the top of the page for more information.",
  "LastPublishDate": "2026-05-28T00:00:00",
  "Products": [
    {
      "Name": "Giantex and Costway 2-liter and 3-liter Portable Steam Saunas",
      "Description": "",
      "Model": "",
      "Type": "",
      "CategoryID": "",
      "NumberOfUnits": "About 1,000"
    }
  ],
  "Inconjunctions": [],
  "Images": [
    {
      "URL": "https://www.cpsc.gov/s3fs-public/giantex-1.png",
      "Caption": "Recalled Portable Steam Sauna with accessories, Model Number: BA7635US-BK"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/giantex-2.png",
      "Caption": "Recalled Portable Steam Sauna with accessories, Model Number: BA7635US-CF"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/giantex-3.png",
      "Caption": "Recalled Portable Steam Sauna with accessories, Model Number: BA7635US-GR"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/giantex-4.png",
      "Caption": "Recalled Portable Steam Sauna with accessories, Model Number: BA7635US-NY"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/giantex-5.png",
      "Caption": "Recalled Portable Steam Sauna with accessories, Model Number: BA7733US-B"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/giantex-6.png",
      "Caption": "Recalled Portable Steam Sauna with accessories, Model Number: BA7733US-CF"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/giantex-7.png",
      "Caption": "Recalled Portable Steam Sauna with accessories, Model Number: BA7733US-GR"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/giantex-8.png",
      "Caption": "Recalled Portable Steam Sauna with accessories, Model Number: BA7733US-PI"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/giantex-9.png",
      "Caption": "Recalled Portable Steam Sauna with accessories, Model Number: BA7579US-BK"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/giantex-10.png",
      "Caption": "Recalled Portable Steam Sauna with accessories, Model Number: BA7579US-C"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/giantex-11.png",
      "Caption": "Recalled Portable Steam Sauna with accessories, Model Number: BA7579US-GR"
    }
  ],
  "Injuries": [
    {
      "Name": "Giantex has received nine reports of incidents involving the recalled saunas where consumers reported burns to their extremities, and one incident of a second-degree burn."
    }
  ],
  "Manufacturers": [],
  "Retailers": [
    {
      "Name": "The recalled portable steam saunas were sold online at Amazon and Walmart from January 2023 through December 2025 for between $68 and $100.",
      "CompanyID": ""
    }
  ],
  "Importers": [],
  "Distributors": [
    {
      "Name": "Giantex Inc., of Ontario, California",
      "CompanyID": ""
    }
  ],
  "SoldAtLabel": null,
  "ManufacturerCountries": [
    {
      "Country": "China"
    }
  ],
  "ProductUPCs": [],
  "Hazards": [
    {
      "Name": "The sauna's steam diffuser can be positioned too close to a consumer's body, allowing hot steam to come in contact with user, posing a burn hazard.",
      "HazardType": "",
      "HazardTypeID": ""
    }
  ],
  "Remedies": [
    {
      "Name": "Consumers should stop using the portable steam sauna immediately and contact Giantex for a full refund. Consumers will be asked to destroy the recalled portable steam sauna by cutting the cord to the steam unit after unplugging and submit a photograph of the destroyed product by email to support@giantex.com or online at https://www.giantex.com/pages/product-recall-notice."
    }
  ],
  "RemedyOptions": [
    {
      "Option": "Refund"
    }
  ]
}