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For the recalled Giantex and Costway 2-liter and 3-liter Portable Steam Saunas. Make it safe, snap one photo, and PayPal pays you a full refund.
Your recall
Giantex and Costway 2-liter and 3-liter Portable Steam Saunas
Recall 26506
The sauna's steam diffuser can be positioned too close to a consumer's body, allowing hot steam to come in contact with user, posing a burn hazard.
Recalled Portable Steam Sauna with accessories, Model Number: BA7635US-BK. Image: US Consumer Product Safety Commission.
- Recalled
- May 28, 2026
- Units
- About 1,000
The remedy, in the CPSC’s words
Consumers should stop using the portable steam sauna immediately and contact Giantex for a full refund. Consumers will be asked to destroy the recalled portable steam sauna by cutting the cord to the steam unit after unplugging and submit a photograph of the destroyed product by email to support@giantex.com or online at https://www.giantex.com/pages/product-recall-notice.
Make it safe
Stop using the sauna and unplug it.
Cut the cord to the steam unit.
Take a photo that shows the cut cord.
Send the photo here. Remedy checks it for you.
This is the kind of photo the firm accepts. A hair dryer with its cord cut in half, from CPSC recall 26125. Photo: US Consumer Product Safety Commission. Proof rule (claude-opus-5-5, stored)
- Actions
- cut_cord
- Marker text
- none
- Photo must show
- whole_product, cut_or_damage
- Remedy
- full_refund, "full refund"
- Confidence
- actions 0.95, must show 0.9, remedy 0.97
"destroy ... by cutting the cord to the steam unit after unplugging" sets cut_cord; "submit a photograph of the destroyed product by email ... or online" sets photo_required, whole_product and cut_or_damage, and email is named first; "full refund" sets full_refund with no fixed amount.
Snap a photo
Your photo appears here
Fit the whole product in the frame, with the cut cord and both cut ends in view. Good light, phone held still.
Your photo: show just the product, with no people in it. It is kept without camera or location data, and deleted 90 days after your claim is decided.
Add a photo first.Checking
Six checks run on your photo, in a few seconds.
Your result
Verified photos are paid straight away through PayPal.
Demonstration in PayPal sandbox. Remedy is not affiliated with the recalling firm. On real CPSC recalls, Remedy's PayPal sandbox account stands in for the recalling firm and pays the refund, so no real money moves. In a real deployment, the recalling firm pays from its own PayPal account; Remedy never holds the money. Recall data and images: US Consumer Product Safety Commission.