Adult Portable Bed Rails

{
  "draft": {
    "photo_required": true,
    "actions": [
      "disassemble",
      "remove_part",
      "write_recalled"
    ],
    "marker_text": "RECALLED",
    "must_show": [
      "whole_product",
      "cut_or_damage",
      "marking"
    ],
    "remedy": "full_refund",
    "refund_amount_text": "full refund",
    "refund_amount": null,
    "contact_channel": "web_form",
    "steps": [
      "Take the bed rails apart and cut off the storage bag.",
      "Write RECALLED on the upper and lower rails in permanent marker.",
      "Take a photo of the destroyed rails.",
      "Upload the photo at hepolife.com or email it to the firm."
    ],
    "explanation": {
      "plain": "Stop using the bed rails. Take them apart, cut off the bag, write RECALLED on the rails, and send a photo to get your money back.",
      "technical": "\"dismantling the bed rails\" sets disassemble, \"cutting off the storage bag\" sets remove_part, and \"writing \"RECALLED\" on the upper and lower rails\" sets write_recalled and marker_text. \"full refund\" sets the remedy, and \"upload the photo to www.hepolife.com/bed-rail-safety-recall\" is named first, so the channel is web_form (email is also allowed)."
    },
    "confidence": {
      "actions": 0.85,
      "must_show": 0.85,
      "remedy": 0.97
    }
  },
  "checked": {
    "photo_required": true,
    "actions": [
      "disassemble",
      "remove_part",
      "write_recalled"
    ],
    "marker_text": "RECALLED",
    "must_show": [
      "whole_product",
      "cut_or_damage",
      "marking"
    ],
    "remedy": "full_refund",
    "refund_amount_text": "full refund",
    "refund_amount": null,
    "contact_channel": "web_form",
    "steps": [
      "Take the bed rails apart and cut off the storage bag.",
      "Write RECALLED on the upper and lower rails in permanent marker.",
      "Take a photo of the destroyed rails.",
      "Upload the photo at hepolife.com or email it to the firm."
    ],
    "explanation": {
      "plain": "Stop using the bed rails. Take them apart, cut off the bag, write RECALLED on the rails, and send a photo to get your money back.",
      "technical": "\"dismantling the bed rails\" means taking them apart, so it sets disassemble (the lint finding is not followed). \"cutting off the storage bag\" detaches a part and sets remove_part. \"writing \"RECALLED\" on the upper and lower rails\" sets write_recalled and marker_text. \"full refund\" sets the remedy. The upload to www.hepolife.com/bed-rail-safety-recall is named first for the photo, so the channel is web_form; email is also allowed."
    },
    "confidence": {
      "actions": 0.85,
      "must_show": 0.85,
      "remedy": 0.97
    }
  }
}

{
  "RecallID": 10746,
  "RecallNumber": "26449",
  "RecallDate": "2026-04-30T00:00:00",
  "Description": "This recall involves Hepo-branded adult portable bed rails, model 110039. The recalled bed rails have white tubing with black foam rubber handle grips, a black fabric pouch, and measures about 16 inches wide by 25 inches high. The model number is located on the original product packaging.",
  "URL": "https://www.cpsc.gov/Recalls/2026/Adult-Portable-Bed-Rails-Recalled-Due-to-Risk-of-Serious-Injury-or-Death-from-Entrapment-and-Asphyxiation-Violate-Mandatory-Standard-for-Adult-Portable-Bed-Rails-Imported-by-Hepo-Care-Medical-Equipment-Online",
  "Title": "Adult Portable Bed Rails Recalled Due to Risk of Serious Injury or Death from Entrapment and Asphyxiation; Violate Mandatory Standard for Adult Portable Bed Rails; Imported by Hepo Care Medical Equipment Online",
  "ConsumerContact": "Hepo Care Medical Equipment Online by email at manager@lqxmedical.com or online at https://www.hepolife.com/bed-rail-safety-recall or https://www.hepolife.com and click \"Recall\" at the top of the page for more information.",
  "LastPublishDate": "2026-05-01T00:00:00",
  "Products": [
    {
      "Name": "Hepo Adult Portable Bed Rails",
      "Description": "",
      "Model": "",
      "Type": "",
      "CategoryID": "",
      "NumberOfUnits": "About 2,200"
    }
  ],
  "Inconjunctions": [],
  "Images": [
    {
      "URL": "https://www.cpsc.gov/s3fs-public/heporail-1.jpg",
      "Caption": "Recalled Hepo Adult Portable Bed Rail"
    }
  ],
  "Injuries": [
    {
      "Name": "None reported"
    }
  ],
  "Manufacturers": [
    {
      "Name": "Mobility Source Medical Technology Co., Ltd. of China",
      "CompanyID": ""
    }
  ],
  "Retailers": [
    {
      "Name": "Online at Walmart.com from November 2025 through January 2026 for about $100 Amazon.com from June 2025 through January 2026 for between $35 and $40.",
      "CompanyID": ""
    }
  ],
  "Importers": [
    {
      "Name": "Lingqingxiangjiankangkejigufenyouxiangongsi (Lingqingxiang Health Technology Co., Ltd.) dba Hepo Care Medical Equipment Online Ltd., of China",
      "CompanyID": ""
    }
  ],
  "Distributors": [],
  "SoldAtLabel": null,
  "ManufacturerCountries": [
    {
      "Country": "China"
    }
  ],
  "ProductUPCs": [],
  "Hazards": [
    {
      "Name": "The recalled bed rails violate the mandatory standard for adult portable bed rails because users can become entrapped within the bed rail or between the bed rail and the side of the mattress, posing a serious entrapment hazard and risk of death by asphyxiation. The bed rails also do not meet structural stability or retention strap requirements, posing a fall hazard. The bed rails' push pins and push pin holes are incorrectly sized, posing a laceration hazard. In addition, the bed rails do not bear the required hazard warning labels.",
      "HazardType": "",
      "HazardTypeID": ""
    }
  ],
  "Remedies": [
    {
      "Name": "Consumers should stop using the recalled adult portable bed rails immediately and contact Hepo Care Medical Equipment Online for a full refund. Consumers will be asked to destroy the bed rails by dismantling the bed rails, cutting off the storage bag and writing \"RECALLED\" on the upper and lower rails with permanent marker, take a photo of the destroyed rails and upload the photo to www.hepolife.com/bed-rail-safety-recall or email the photo to manager@lqxmedical.com."
    }
  ],
  "RemedyOptions": [
    {
      "Option": "Refund"
    }
  ]
}