Get your refund

1. Your recall

   

   Hepo Adult Portable Bed Rails

   Recall 26449

   Risk of serious injury or death from entrapment and asphyxiation.

   Recalled Hepo Adult Portable Bed Rail. Image: US Consumer Product Safety Commission.

   Recalled

   Apr 30, 2026

   Units

   About 2,200

   The remedy, in the CPSC’s words“Consumers should stop using the recalled adult portable bed rails immediately and contact Hepo Care Medical Equipment Online for a full refund. Consumers will be asked to destroy the bed rails by dismantling the bed rails, cutting off the storage bag and writing "RECALLED" on the upper and lower rails with permanent marker, take a photo of the destroyed rails and upload the photo to www.hepolife.com/bed-rail-safety-recall or email the photo to manager@lqxmedical.com.”

   Consumers should stop using the recalled adult portable bed rails immediately and contact Hepo Care Medical Equipment Online for a full refund. Consumers will be asked to destroy the bed rails by dismantling the bed rails, cutting off the storage bag and writing "RECALLED" on the upper and lower rails with permanent marker, take a photo of the destroyed rails and upload the photo to www.hepolife.com/bed-rail-safety-recall or email the photo to manager@lqxmedical.com.

   Read recall 26449 on cpsc.gov

2. Make it safe

   1. Take the bed rails apart and cut off the storage bag.

   2. Write RECALLED on the upper and lower rails in permanent marker.

   3. Take a photo of the destroyed rails.

   4. Send the photo here. Remedy checks it for you.

   Proof rule (claude-opus-5-5, stored)

   Actions

   disassemble, remove_part, write_recalled

   Marker text

   RECALLED

   Photo must show

   whole_product, cut_or_damage, marking

   Remedy

   full_refund, "full refund"

   Confidence

   actions 0.85, must show 0.85, remedy 0.97

   "dismantling the bed rails" means taking them apart, so it sets disassemble (the lint finding is not followed). "cutting off the storage bag" detaches a part and sets remove_part. "writing "RECALLED" on the upper and lower rails" sets write_recalled and marker_text. "full refund" sets the remedy. The upload to www.hepolife.com/bed-rail-safety-recall is named first for the photo, so the channel is web_form; email is also allowed.

3. Snap a photo

   Your photo appears here

   Fit the whole product in the frame, with the writing facing the camera. Good light, phone held still.

   Take a photoChoose a photo

   Your photo: show just the product, with no people in it. It is kept without camera or location data, and deleted 90 days after your claim is decided.

   Check my photoAdd a photo first.

4. Checking

   Six checks run on your photo, in a few seconds.

5. Your result

   Verified photos are paid straight away through PayPal.

Demonstration in PayPal sandbox. Remedy is not affiliated with the recalling firm. On real CPSC recalls, Remedy's PayPal sandbox account stands in for the recalling firm and pays the refund, so no real money moves. In a real deployment, the recalling firm pays from its own PayPal account; Remedy never holds the money. Recall data and images: US Consumer Product Safety Commission.