GoveeLife and Govee Smart Electric Space Heaters

{
  "draft": {
    "photo_required": true,
    "actions": [
      "cut_cord"
    ],
    "marker_text": null,
    "must_show": [
      "whole_product",
      "cut_or_damage",
      "label",
      "serial_or_lot"
    ],
    "remedy": "full_refund",
    "refund_amount_text": "a full refund of the purchase price",
    "refund_amount": null,
    "contact_channel": "web_form",
    "steps": [
      "Unplug the heater and cut the power cord.",
      "Take a photo showing the heater and the cut cord.",
      "Also photograph the label and SN Code on the unit.",
      "Upload the photos at recall.goveelife.com/heater-recall."
    ],
    "explanation": {
      "plain": "Unplug the heater, cut its cord, and upload photos of it, its label and its SN Code. You get a full refund if you have your order number, or $31.80 to $106.63 if you do not.",
      "technical": "\"cut the power cord\" sets cut_cord; \"send an image of the destroyed electric space heater, the manufacturer's label and SN Code\" sets whole_product, cut_or_damage, label and serial_or_lot; \"through the link https://recall.goveelife.com/heater-recall\" sets web_form. Remedy is full_refund from \"a full refund of the purchase price\" for owners with an order number, though owners without one get a model based amount of $31.80 to $106.63, so no single fixed amount is set."
    },
    "confidence": {
      "actions": 0.9,
      "must_show": 0.88,
      "remedy": 0.6
    }
  },
  "checked": {
    "photo_required": true,
    "actions": [
      "cut_cord"
    ],
    "marker_text": null,
    "must_show": [
      "whole_product",
      "cut_or_damage",
      "label",
      "serial_or_lot"
    ],
    "remedy": "full_refund",
    "refund_amount_text": "a full refund of the purchase price",
    "refund_amount": null,
    "contact_channel": "web_form",
    "steps": [
      "Unplug the heater and cut the power cord.",
      "Take a photo showing the heater and the cut cord.",
      "Also photograph the label and SN Code on the unit.",
      "Upload the photos on the Govee recall web page."
    ],
    "explanation": {
      "plain": "Unplug the heater, cut its cord, and upload photos of it, its label and its SN Code. You get a full refund if you have your order number, or $31.80 to $106.63 if you do not.",
      "technical": "\"cut the power cord\" sets cut_cord. \"send an image of the destroyed electric space heater, the manufacturer's label and SN Code\" sets whole_product, cut_or_damage, label and serial_or_lot. The SN Code is a serial number, so the serial_or_lot lint finding is rejected. \"through the link https://recall.goveelife.com/heater-recall\" sets web_form. The remedy is full_refund from \"a full refund of the purchase price\" for owners with an order number. Owners without one get a model based amount from $31.80 to $106.63. That is a range, not one fixed amount, so refund_amount stays null and the $31.80 lint finding is rejected. The step URL was replaced with words to avoid dashes."
    },
    "confidence": {
      "actions": 0.9,
      "must_show": 0.88,
      "remedy": 0.6
    }
  }
}

{
  "RecallID": 10086,
  "RecallNumber": "25036",
  "RecallDate": "2024-11-07T00:00:00",
  "Description": "This recall involves GoveeLife and Govee smart electric space heaters with Model Numbers H7130 (including the H7130101 variation), H7131, H7132, H7133, H7134, and H7135. \"GoveeLife\" or \"Govee\" is printed on the front or side of each unit. The space heaters were sold in black and white and measure from 9 inches to 26 inches in height, depending on the model. The model number is located on the manufacturer's label on the underside of each unit.",
  "URL": "https://www.cpsc.gov/Recalls/2025/GoveeLife-and-Govee-Smart-Electric-Space-Heaters-Recalled-Due-to-Fire-and-Burn-Hazards-Imported-by-Govee",
  "Title": "GoveeLife and Govee Smart Electric Space Heaters Recalled Due to Fire and Burn Hazards; Imported by Govee",
  "ConsumerContact": "GoveeLife or Govee toll-free at 833-772-5360 from 9 a.m. to 5 p.m. ET Monday through Friday, or online at https://us.govee.com or www.goveelife.com and click on \"Recall Information\" on the top of the page, or https://recall.goveelife.com/heater-recall for more information and to participate in the recall.",
  "LastPublishDate": "2024-11-07T00:00:00",
  "Products": [
    {
      "Name": "GoveeLife and Govee Smart Electric Space Heaters",
      "Description": "",
      "Model": "",
      "Type": "",
      "CategoryID": "",
      "NumberOfUnits": "About 512,500 (In addition, about 48,600 in Canada)"
    }
  ],
  "Inconjunctions": [
    {
      "URL": "https://recalls-rappels.canada.ca/en/alert-recall/goveelife-and-govee-smart-electric-space-heaters-recalled-due-fire-hazard"
    }
  ],
  "Images": [
    {
      "URL": "https://www.cpsc.gov/s3fs-public/space-1.png",
      "Caption": "Recalled Model H7130"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/space-2.png",
      "Caption": "Recalled Model H7131"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/space-3.png",
      "Caption": "Recalled Model H7132"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/space-4.png",
      "Caption": "Recalled Model H7133"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/space-5.png",
      "Caption": "Recalled Model H7134"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/space-6.png",
      "Caption": "Recalled Model H7135"
    }
  ],
  "Injuries": [
    {
      "Name": "The firms have received 113 reports of overheating, including seven reports of fires and one report of a minor burn injury."
    }
  ],
  "Manufacturers": [],
  "Retailers": [
    {
      "Name": "Online at Amazon.com, https://us.govee.com, the Govee Home App and TikTok Shop from September 2021 through September 2024 for between $30 and $150.",
      "CompanyID": ""
    }
  ],
  "Importers": [
    {
      "Name": "Govee Moments Trading Limited, of China and Govee Moments Limited, of China",
      "CompanyID": ""
    }
  ],
  "Distributors": [],
  "SoldAtLabel": null,
  "ManufacturerCountries": [
    {
      "Country": "China"
    }
  ],
  "ProductUPCs": [],
  "Hazards": [
    {
      "Name": "The smart electric space heaters can overheat, posing fire and burn hazards. Testing determined the smart electric space heaters do not comply with the voluntary industry safety standard, UL 1278, posing an overheating and fire risk from wireless control features.",
      "HazardType": "",
      "HazardTypeID": ""
    }
  ],
  "Remedies": [
    {
      "Name": "Consumers should immediately stop using the recalled electric space heaters and contact the brands for a refund. Unplug the electric space heater, cut the power cord, and send an image of the destroyed electric space heater, the manufacturer's label and SN Code on the bottom or side of the unit to GoveeLife or Govee through the link https://recall.goveelife.com/heater-recall. Consumers who do not have the original order number will receive a refund ranging from $31.80 to $106.63, depending on the model purchased. For consumers who do have the original order number, they will receive a full refund of the purchase price. Consumers can find the order number in their purchase records on online sales channels. They can also contact heatersupport@goveelife.com if they have problems finding the order number."
    }
  ],
  "RemedyOptions": [
    {
      "Option": "Refund"
    }
  ]
}