Get your refund

1. Your recall

   

   GoveeLife and Govee Smart Electric Space Heaters

   Recall 25036

   The smart electric space heaters can overheat, posing fire and burn hazards.

   Recalled Model H7130. Image: US Consumer Product Safety Commission.

   Recalled

   Nov 7, 2024

   Units

   About 512,500 (In addition, about 48,600 in Canada)

   The remedy, in the CPSC’s words“Consumers should immediately stop using the recalled electric space heaters and contact the brands for a refund. Unplug the electric space heater, cut the power cord, and send an image of the destroyed electric space heater, the manufacturer's label and SN Code on the bottom or side of the unit to GoveeLife or Govee through the link https://recall.goveelife.com/heater-recall. Consumers who do not have the original order number will receive a refund ranging from $31.80 to $106.63, depending on the model purchased. For consumers who do have the original order number, they will receive a full refund of the purchase price. Consumers can find the order number in their purchase records on online sales channels. They can also contact heatersupport@goveelife.com if they have problems finding the order number.”

   Consumers should immediately stop using the recalled electric space heaters and contact the brands for a refund. Unplug the electric space heater, cut the power cord, and send an image of the destroyed electric space heater, the manufacturer's label and SN Code on the bottom or side of the unit to GoveeLife or Govee through the link https://recall.goveelife.com/heater-recall. Consumers who do not have the original order number will receive a refund ranging from $31.80 to $106.63, depending on the model purchased. For consumers who do have the original order number, they will receive a full refund of the purchase price. Consumers can find the order number in their purchase records on online sales channels. They can also contact heatersupport@goveelife.com if they have problems finding the order number.

   Read recall 25036 on cpsc.gov

2. Make it safe

   1. Unplug the heater and cut the power cord.

   2. Take a photo showing the heater and the cut cord.

   3. Also photograph the label and SN Code on the unit.

   4. Send the photo here. Remedy checks it for you.

   

3. Snap a photo

   Your photo appears here

   Fit the whole product in the frame, with the cut cord and both cut ends in view. Good light, phone held still.

   Take a photoChoose a photo

   Your photo: show just the product, with no people in it. It is kept without camera or location data, and deleted 90 days after your claim is decided.

   Check my photoAdd a photo first.

4. Checking

   Six checks run on your photo, in a few seconds.

5. Your result

   Verified photos are paid straight away through PayPal.

Demonstration in PayPal sandbox. Remedy is not affiliated with the recalling firm. On real CPSC recalls, Remedy's PayPal sandbox account stands in for the recalling firm and pays the refund, so no real money moves. In a real deployment, the recalling firm pays from its own PayPal account; Remedy never holds the money. Recall data and images: US Consumer Product Safety Commission.