BISSELL More Than 3 Million Steam Shot Handheld Steam Cleaners

{
  "draft": {
    "photo_required": true,
    "actions": [
      "cut_cord"
    ],
    "marker_text": null,
    "must_show": [
      "whole_product",
      "model_number",
      "cut_or_damage"
    ],
    "remedy": "partial_refund",
    "refund_amount_text": "a $40 refund",
    "refund_amount": 40,
    "contact_channel": "web_form",
    "steps": [
      "Stop using the steam cleaner right away.",
      "Cut the power cord.",
      "Take a photo showing the model number and cut cord.",
      "Upload the photo at www.BISSELL.com/steamshotrecall."
    ],
    "explanation": {
      "plain": "Cut the cord on your steam cleaner and upload a photo that shows the model number and the cut cord. You can then get a $40 refund or a $60 credit for BISSELL.com.",
      "technical": "\"how to cut the cord\" sets cut_cord; \"upload a photo of the steam cleaner showing the model number and cut cord\" sets photo_required, web_form, and must_show whole_product, model_number, cut_or_damage. \"a $40 refund\" sets a fixed partial refund of 40, with a $60 store credit as the alternative."
    },
    "confidence": {
      "actions": 0.95,
      "must_show": 0.93,
      "remedy": 0.7
    }
  },
  "checked": {
    "photo_required": true,
    "actions": [
      "cut_cord"
    ],
    "marker_text": null,
    "must_show": [
      "whole_product",
      "model_number",
      "cut_or_damage"
    ],
    "remedy": "partial_refund",
    "refund_amount_text": "a $40 refund",
    "refund_amount": 40,
    "contact_channel": "web_form",
    "steps": [
      "Stop using the steam cleaner right away.",
      "Cut the power cord.",
      "Take a photo showing the model number and cut cord.",
      "Upload the photo at www.BISSELL.com/steamshotrecall."
    ],
    "explanation": {
      "plain": "Cut the cord on your steam cleaner and upload a photo that shows the model number and the cut cord. You can then get a $40 refund or a $60 credit for BISSELL.com.",
      "technical": "\"how to cut the cord\" sets cut_cord; \"take and upload a photo of the steam cleaner showing the model number and cut cord\" sets photo_required, web_form (www.BISSELL.com/steamshotrecall), and must_show whole_product, model_number, cut_or_damage. \"a $40 refund\" sets a fixed partial refund of 40, with a $60 BISSELL.com credit as the alternative."
    },
    "confidence": {
      "actions": 0.95,
      "must_show": 0.93,
      "remedy": 0.7
    }
  }
}

{
  "RecallID": 10007,
  "RecallNumber": "24309",
  "RecallDate": "2024-07-18T00:00:00",
  "Description": "This recall involves multiple models of the BISSELL Steam Shot Handheld Steam Cleaners in the model series 39N7 and 2994. \"STEAM SHOT\" or \"POWER STEAMER\" is printed on the side of the product. The model numbers are printed on the product rating label located on the bottom of the unit. Colors include green, pink, blue, orange, white, black, purple and red.",
  "URL": "https://www.cpsc.gov/Recalls/2024/BISSELL-Recalls-More-Than-3-Million-Steam-Shot-Handheld-Steam-Cleaners-Due-to-Burn-Hazard",
  "Title": "BISSELL Recalls More Than 3 Million Steam Shot Handheld Steam Cleaners Due to Burn Hazard",
  "ConsumerContact": "Contact BISSELL toll-free at 855-417-7001 from 9 a.m. to 9 p.m. ET Monday through Friday and 9 a.m. to 8 p.m. ET on Saturday, email RecallNA@bissell.com, or online at www.BISSELL.com/steamshotrecall or www.BISSELL.com and click on \"Product Recalls\" for more information.",
  "LastPublishDate": "2024-07-18T00:00:00",
  "Products": [
    {
      "Name": "BISSELL® Steam Shot™ Handheld Steam Cleaners",
      "Description": "",
      "Model": "",
      "Type": "",
      "CategoryID": "",
      "NumberOfUnits": "About 3.2 million (In addition, about 355,000 were sold in Canada)"
    }
  ],
  "Inconjunctions": [
    {
      "URL": "https://recalls-rappels.canada.ca/en/alert-recall/bissellr-brand-steam-shottm-handheld-steam-cleaner-recalled-due-potential-burn-hazard"
    }
  ],
  "Images": [
    {
      "URL": "https://www.cpsc.gov/s3fs-public/SteamShot1.png",
      "Caption": "Recalled BISSELL Steam Shot Handheld Steam Cleaner (color may vary)"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/SteamShot2.png",
      "Caption": "Model number is printed on label located on the bottom of the product"
    }
  ],
  "Injuries": [
    {
      "Name": "BISSELL has received 183 reports of hot water or steam escaping from the product, including 157 reports of minor burn injuries."
    }
  ],
  "Manufacturers": [],
  "Retailers": [
    {
      "Name": "Target, Walmart, and other department and home goods stores nationwide, and online at www.bissell.com, www.amazon.com, www.hsn.com, and other websites from August 2008 through May 2024 for between $35 and $40, or $70 for a two-pack.",
      "CompanyID": ""
    }
  ],
  "Importers": [
    {
      "Name": "BISSELL Homecare Inc., of Grand Rapids, Michigan",
      "CompanyID": ""
    }
  ],
  "Distributors": [],
  "SoldAtLabel": null,
  "ManufacturerCountries": [
    {
      "Country": "China"
    }
  ],
  "ProductUPCs": [],
  "Hazards": [
    {
      "Name": "The recalled steam cleaners can expel hot water or steam onto users while heating or during use, posing a burn hazard.",
      "HazardType": "",
      "HazardTypeID": ""
    }
  ],
  "Remedies": [
    {
      "Name": "Consumers should immediately stop using the recalled steam cleaners, and contact BISSELL to receive either a $60 credit to be used towards a BISSELL.com purchase, or a $40 refund for each of the recalled steam cleaners. Consumers should visit www.BISSELL.com/steamshotrecall to register for the recall, and for instructions on how to cut the cord and take and upload a photo of the steam cleaner showing the model number and cut cord."
    }
  ],
  "RemedyOptions": [
    {
      "Option": "Refund"
    }
  ]
}