Gobi Heat Rechargeable Hand Warmers

{
  "draft": {
    "photo_required": true,
    "actions": [
      "write_recalled"
    ],
    "marker_text": "Recalled",
    "must_show": [
      "whole_product",
      "marking",
      "model_number"
    ],
    "remedy": "full_refund",
    "refund_amount_text": "full refund",
    "refund_amount": null,
    "contact_channel": "email",
    "steps": [
      "Get a claim number at gobiheat.com/pages/handwarmer-recall.",
      "Write Recalled on the hand warmer in permanent marker.",
      "Take a photo showing the marking and the model.",
      "Email the photo to recall@gobiheat.com."
    ],
    "explanation": {
      "plain": "Stop using the hand warmer and write Recalled on it in permanent marker. Email a photo showing the marking and model to Gobi Heat for a full refund or store credit worth more.",
      "technical": "\"writing in permanent marker 'Recalled' on the product\" sets write_recalled and marker_text; \"send a photo, showing the marked hand warmer and the product's model, to recall@gobiheat.com\" sets must_show and email. \"a full refund or store credit, equal to full refund of the purchase price plus 20%\" sets full_refund, with store credit as an alternative and no fixed dollar amount."
    },
    "confidence": {
      "actions": 0.95,
      "must_show": 0.9,
      "remedy": 0.75
    }
  },
  "checked": {
    "photo_required": true,
    "actions": [
      "write_recalled"
    ],
    "marker_text": "Recalled",
    "must_show": [
      "whole_product",
      "marking",
      "model_number"
    ],
    "remedy": "full_refund",
    "refund_amount_text": "full refund",
    "refund_amount": null,
    "contact_channel": "email",
    "steps": [
      "Get a claim number on the Gobi Heat recall web page.",
      "Write Recalled on the hand warmer in permanent marker.",
      "Take a photo showing the marking and the model.",
      "Email the photo to recall@gobiheat.com."
    ],
    "explanation": {
      "plain": "Stop using the hand warmer and write Recalled on it in permanent marker. Email a photo that shows the marking and the model to Gobi Heat to get a full refund, or store credit worth more.",
      "technical": "\"writing in permanent marker 'Recalled' on the product\" sets write_recalled and marker_text. \"send a photo, showing the marked hand warmer and the product's model, to recall@gobiheat.com\" sets must_show and email. \"a full refund or store credit, equal to full refund of the purchase price plus 20%\" sets full_refund, with store credit as an alternative and no fixed dollar amount. The first step was reworded to drop the dashes in the web address."
    },
    "confidence": {
      "actions": 0.95,
      "must_show": 0.9,
      "remedy": 0.75
    }
  }
}

{
  "RecallID": 11003,
  "RecallNumber": "27009",
  "RecallDate": "2026-10-01T00:00:00",
  "Description": "This recall involves Gobi Heat-branded rechargeable hand warmers. The black with gray hand warmers were sold in packs of two warmers that can be magnetically joined together and include a charging cable. The hand warmers have a USB-C port to charge the built-in lithium-ion batteries in each unit. The adjustable-heat hand warmers have LED indicator lights on the hard plastic shell and come with a silicone lanyard.  \"Gobi Heat\" is printed on the top of the hand warmers and on the product packaging, and model number \"UT3053\" on the underside.",
  "URL": "https://www.cpsc.gov/Recalls/2027/Gobi-Heat-Recalls-Rechargeable-Hand-Warmers-Due-to-Risk-of-Serious-Injury-from-Fire-and-Burn-Hazards",
  "Title": "Gobi Heat Recalls Rechargeable Hand Warmers Due to Risk of Serious Injury from Fire and Burn Hazards",
  "ConsumerContact": "Gobi Heat at 888-462-4743 from 9 a.m. to 5 p.m. ET Monday through Friday, email at recall@gobiheat.com or online at https://gobiheat.com/pages/handwarmer-recall or www.gobiheat.com and click on \"RECALL INFORMATION\" at the top of the page for more information.",
  "LastPublishDate": "2026-10-01T00:00:00",
  "Products": [
    {
      "Name": "Gobi Heat Rechargeable Hand Warmers",
      "Description": "",
      "Model": "",
      "Type": "Electric Blankets/Warmers",
      "CategoryID": "1923",
      "NumberOfUnits": "About 5,500 (In addition, about 47 were sold in Canada)"
    }
  ],
  "Inconjunctions": [
    {
      "URL": "https://recalls-rappels.canada.ca/en/alert-recall/gobi-heat-rechargeable-hand-warmer-pair-recalled-due-fire-and-burn-hazards"
    }
  ],
  "Images": [
    {
      "URL": "https://www.cpsc.gov/s3fs-public/Gobi1.png",
      "Caption": "Recalled Gobi Heat rechargeable hand warmers"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/Gobi2.png",
      "Caption": "Model number \"UT3053\" is printed on the underside of the recalled Gobi Heat rechargeable hand warmer"
    }
  ],
  "Injuries": [
    {
      "Name": "None reported."
    }
  ],
  "Manufacturers": [],
  "Retailers": [
    {
      "Name": "Sold Online At:\nGobiHeat.com from October 2024 through August 2026 for between $20 and $40.",
      "CompanyID": ""
    }
  ],
  "Importers": [],
  "Distributors": [
    {
      "Name": "Dragon Gear Inc., dba Gobi Heat, of Severance, Colorado",
      "CompanyID": ""
    }
  ],
  "SoldAtLabel": null,
  "ManufacturerCountries": [
    {
      "Country": "China"
    }
  ],
  "ProductUPCs": [],
  "Hazards": [
    {
      "Name": "The lithium-ion battery and electrical components in the recalled hand warmers can overheat and ignite, posing a risk of serious injury from fire and burn hazards.",
      "HazardType": "",
      "HazardTypeID": ""
    }
  ],
  "Remedies": [
    {
      "Name": "Consumers should stop using the recalled hand warmers immediately and contact Gobi Heat for a full refund or store credit, equal to full refund of the purchase price plus 20% of that amount. Consumers will be asked to go to https://gobiheat.com/pages/handwarmer-recall to obtain a claim number and instructions to destroy the hand warmers by writing in permanent marker \"Recalled\" on the product and send a photo, showing the marked hand warmer and the product's model, to recall@gobiheat.com. Consumers should then dispose of the recalled product with the lithium-ion battery, in accordance with applicable local and state hazardous waste regulations. Note: Do not throw this recalled lithium-ion battery or device in the trash, the general recycling stream (e.g., street-level or curbside recycling bins), or used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact that office ahead of time and ask whether it accepts recalled lithium-ion batteries. If it does not, contact your municipality for further guidance."
    }
  ],
  "RemedyOptions": [
    {
      "Option": "Refund"
    }
  ]
}