Gazelle USA Urban Arrow Cargo Electric Bikes

{
  "draft": {
    "photo_required": false,
    "actions": [],
    "marker_text": null,
    "must_show": [],
    "remedy": "repair",
    "refund_amount_text": null,
    "refund_amount": null,
    "contact_channel": "web_form",
    "steps": [
      "Stop using the bike right away.",
      "Fill out the recall registration form online.",
      "Install the free seat post and saddle yourself.",
      "Or have an Urban Arrow dealer install it free."
    ],
    "explanation": {
      "plain": "Stop riding the bike and sign up online for a free new seat post and saddle. You can put it on yourself or have a dealer do it for free.",
      "technical": "No photo or destruction is mentioned. Remedy is a free replacement seat post and saddle (a part kit installed by the owner or dealer), classed as repair. Channel is the recall registration form at forms.gle, so web_form."
    },
    "confidence": {
      "actions": 0.95,
      "must_show": 0.95,
      "remedy": 0.75
    }
  },
  "checked": {
    "photo_required": false,
    "actions": [],
    "marker_text": null,
    "must_show": [],
    "remedy": "repair",
    "refund_amount_text": null,
    "refund_amount": null,
    "contact_channel": "web_form",
    "steps": [
      "Stop using the bike right away.",
      "Fill out the recall registration form online.",
      "Get the free replacement seat post and saddle.",
      "Install it yourself or have a dealer install it free."
    ],
    "explanation": {
      "plain": "Stop riding the bike and sign up online for a free new seat post and saddle. You can put it on yourself, or a dealer can do it for free.",
      "technical": "The remedy asks for no photo and no destruction, so actions and must_show are empty. 'free replacement seat post and saddle' is a replacement part kit installed by the owner or a dealer, so it is classed as repair. 'fill out a recall registration form at https://forms.gle/...' sets web_form. The last step was reworded to start with a verb."
    },
    "confidence": {
      "actions": 0.95,
      "must_show": 0.95,
      "remedy": 0.75
    }
  }
}

{
  "RecallID": 11002,
  "RecallNumber": "27004",
  "RecallDate": "2026-10-01T00:00:00",
  "Description": "This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. \"Urban Arrow\" is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts.",
  "URL": "https://www.cpsc.gov/Recalls/2027/Gazelle-USA-Recalls-Urban-Arrow-Cargo-Electric-Bikes-Due-to-Fall-Hazard",
  "Title": "Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard",
  "ConsumerContact": "Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. PT Monday through Friday, email at recall.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/en-na and click on \"Product Recalls\" at the bottom of the page for more information.",
  "LastPublishDate": "2026-10-01T00:00:00",
  "Products": [
    {
      "Name": "Urban Arrow Cargo Electric Bikes",
      "Description": "",
      "Model": "",
      "Type": "Electric power-assisted pedal bikes (excl offroad/minibikes)",
      "CategoryID": "2255",
      "NumberOfUnits": "About 1,032 (In addition, about 134 were sold in Canada)"
    }
  ],
  "Inconjunctions": [],
  "Images": [
    {
      "URL": "https://www.cpsc.gov/s3fs-public/urban1.gif",
      "Caption": "Recalled Urban Arrow Cargo Electric Bikes"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/urban2.png",
      "Caption": "Recalled Seat Post with two silver bolts"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/urban3.png",
      "Caption": "Replacement Seat Post"
    }
  ],
  "Injuries": [
    {
      "Name": "The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported."
    }
  ],
  "Manufacturers": [],
  "Retailers": [
    {
      "Name": "Sold At:\nSpecialty bike stores nationwide from 2016 through 2022 for about $9,000.",
      "CompanyID": ""
    }
  ],
  "Importers": [
    {
      "Name": "Gazelle USA LLC, of Santa Cruz, California",
      "CompanyID": ""
    }
  ],
  "Distributors": [],
  "SoldAtLabel": null,
  "ManufacturerCountries": [
    {
      "Country": "Netherlands"
    }
  ],
  "ProductUPCs": [],
  "Hazards": [
    {
      "Name": "The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.",
      "HazardType": "",
      "HazardTypeID": ""
    }
  ],
  "Remedies": [
    {
      "Name": "Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers."
    }
  ],
  "RemedyOptions": [
    {
      "Option": "Repair"
    }
  ]
}