Sauna360 Infrared Saunas, Hybrid Infrared Saunas and Infrared Kits

{
  "draft": {
    "photo_required": false,
    "actions": [],
    "marker_text": null,
    "must_show": [],
    "remedy": "repair",
    "refund_amount_text": null,
    "refund_amount": null,
    "contact_channel": "phone",
    "steps": [
      "Stop using the sauna right away.",
      "Call Sauna360 at 866-936-5962.",
      "Schedule a free in-home repair."
    ],
    "explanation": {
      "plain": "Stop using your sauna now. Call Sauna360 to set up a free repair at your home by a professional installer.",
      "technical": "\"schedule a free in-home repair from a professional installer\" sets remedy to repair; no photo or destruction step is asked, so actions and must_show are empty. The remedy names no channel, so the first listed consumer contact (toll-free phone) sets contact_channel."
    },
    "confidence": {
      "actions": 0.95,
      "must_show": 0.95,
      "remedy": 0.97
    }
  },
  "checked": {
    "photo_required": false,
    "actions": [],
    "marker_text": null,
    "must_show": [],
    "remedy": "repair",
    "refund_amount_text": null,
    "refund_amount": null,
    "contact_channel": "phone",
    "steps": [
      "Stop using the sauna right away.",
      "Call Sauna360 at 866-936-5962.",
      "Schedule a free in-home repair."
    ],
    "explanation": {
      "plain": "Stop using your sauna now. Call Sauna360 to set up a free repair at your home by a professional installer.",
      "technical": "\"schedule a free in-home repair from a professional installer\" sets remedy to repair; no photo or destruction step is asked, so actions and must_show are empty. The remedy names no channel, so the first listed consumer contact (toll-free phone) sets contact_channel."
    },
    "confidence": {
      "actions": 0.95,
      "must_show": 0.95,
      "remedy": 0.97
    }
  }
}

{
  "RecallID": 10984,
  "RecallNumber": "26784",
  "RecallDate": "2026-09-17T00:00:00",
  "Description": "This recall involves various infrared and hybrid sauna models and infrared (IR) kits. Customers who purchased custom rooms built with IR panels can check for the words \"Saunalogic,\" \"Infralogic,\" \"Carbonflex,\" or \"Tylö\" on their control panel or locate their product manual. Customers who purchased pre-configured infrared sauna rooms can identify their product by the brand badge on the front frame panel, the control panel, the manual or the logo handle. Consumers can also find the serial number located under the lower bench or on the wall under the upper bench depending on the unit and provide Sauna360 the serial number to determine if they have a recalled sauna. The IR sauna kits with panels, along with the following sauna model numbers, are included in this recall:",
  "URL": "https://cpsc.gov/Recalls/2026/Sauna360-Recalls-Infrared-Saunas-Hybrid-Infrared-Saunas-and-Infrared-Kits-Due-to-Risk-of-Serious-Injury-or-Death-from-Fire-and-Burn-Hazards",
  "Title": "Sauna360 Recalls Infrared Saunas, Hybrid Infrared Saunas and Infrared Kits Due to Risk of Serious Injury or Death from Fire and Burn Hazards",
  "ConsumerContact": "Sauna360 toll-free at 866-936-5962 from 8 a.m. to 5 p.m. ET Monday through Friday, email at recall@sauna360.com or online at https://sauna360.com/product-recall  or https://sauna360.com and clicking \"Recall\" at the bottom of the page for more information.",
  "LastPublishDate": "2026-09-17T00:00:00",
  "Products": [
    {
      "Name": "Infrared Saunas, Hybrid Infrared Saunas and Infrared Kits",
      "Description": "",
      "Model": "",
      "Type": "Saunas",
      "CategoryID": "2111",
      "NumberOfUnits": "About 41,580 (In addition, about 6,758 were sold in Canada)"
    }
  ],
  "Inconjunctions": [
    {
      "URL": "https://recalls-rappels.canada.ca/en/alert-recall/finnleo-tylo-polar-radiant-health-and-helo-brand-saunas-and-infrared-kits-recalled-due"
    }
  ],
  "Images": [
    {
      "URL": "https://www.cpsc.gov/s3fs-public/RecalledISSeries.png",
      "Caption": "Recalled IS Series"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/RecalledESeriesSauna.png",
      "Caption": "Recalled E Series - Sauna"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/RecalledIGSeriesSauna.png",
      "Caption": "Recalled IG Series- Sauna"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/RecalledIRSaunaKitwithpanels.png",
      "Caption": "Recalled IR Sauna Kit (with panels)"
    }
  ],
  "Injuries": [
    {
      "Name": "The firm has received 67 reports of overheating, melting, charring or burning. No injuries have been reported."
    }
  ],
  "Manufacturers": [],
  "Retailers": [
    {
      "Name": "Sold At:\nCostco stores and pool and spa dealerships nationwide and online at Costco.com and other online sites from May 2013 through July 2026 for between $6000 and $13,000.",
      "CompanyID": ""
    }
  ],
  "Importers": [
    {
      "Name": "Sauna360 Inc., of Cokato, Minnesota",
      "CompanyID": ""
    }
  ],
  "Distributors": [],
  "SoldAtLabel": null,
  "ManufacturerCountries": [
    {
      "Country": "China"
    }
  ],
  "ProductUPCs": [],
  "Hazards": [
    {
      "Name": "The infrared panels in the saunas and kits can short circuit, causing them to overheat, posing a risk of serious injury from fire and burn hazards.",
      "HazardType": "",
      "HazardTypeID": ""
    }
  ],
  "Remedies": [
    {
      "Name": "Consumers should stop using the infrared and hybrid saunas immediately and contact Sauna360 to schedule a free in-home repair from a professional installer."
    }
  ],
  "RemedyOptions": [
    {
      "Option": "Repair"
    }
  ]
}