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Refund for a photoRefund
The recalled teething toys violate the mandatory safety standard for toys because the silicone strings are smaller and longer than permitted. The silicone strings can reach the back of the throat and become lodged, posing a risk of respiratory distress and a deadly choking hazard.
Cut the silicone strings on the toy and email a photo of it to SHEIN. SHEIN will give you a refund, and then you can throw the toy away.
The percent beside each line is how sure the reader is of it. On Remedy the photo goes to Remedy instead, and is checked against this rule in seconds.
"cut the teething toy's silicone strings" is cutting a smaller part, so actions is other and must_show adds cut_or_damage. "send a photo of the destroyed toy to productrecall@shein.com" sets photo_required and the email channel, and "contact SHEIN for a refund" with no limit stated sets full_refund. Source: Claude draft, then self-check, claude-opus-5-5, extracted Nov 5, 2026.
Consumers should stop using the recalled teething toys immediately, take them away from children, and contact SHEIN for a refund. Consumers will be asked to cut the teething toy’s silicone strings and send a photo of the destroyed toy to productrecall@shein.com. Consumers should then dispose of the destroyed product.
Word for word from the CPSC record.
SHEIN toll-free at 833-853-8668 from 9 a.m. to 6 p.m. PT Monday through Friday, by email at productrecall@shein.com, or online at https://us.shein.com/product-recalls/list or https://us.shein.com and click on "Product Recalls" at the bottom of the page for more information.



Images: U.S. Consumer Product Safety Commission.
Claude’s first draft came from the Message Batches API (msgbatch_01SZvx3uWxvaPPzfuhTsWWMm); a self-check pass then reviewed it against the remedy text and a deterministic lint (msgbatch_01L7ossQ22gCyA7XoToxwJej).
The self-check kept every field of the draft. Tokens: draft 3,299 in, 369 out; check 3,848 in, 569 out.
{
"draft": {
"photo_required": true,
"actions": [
"other"
],
"marker_text": null,
"must_show": [
"whole_product",
"cut_or_damage"
],
"remedy": "full_refund",
"refund_amount_text": "a refund",
"refund_amount": null,
"contact_channel": "email",
"steps": [
"Stop using the toy and keep it from children.",
"Cut the teething toy's silicone strings.",
"Take a photo of the destroyed toy.",
"Email the photo to productrecall@shein.com."
],
"explanation": {
"plain": "Cut the silicone strings on the toy and email a photo of it to SHEIN. SHEIN will give you a refund, and then you can throw the toy away.",
"technical": "\"cut the teething toy's silicone strings\" is cutting a smaller part, so actions is other and must_show adds cut_or_damage. \"send a photo of the destroyed toy to productrecall@shein.com\" sets photo_required and the email channel, and \"contact SHEIN for a refund\" with no limit stated sets full_refund."
},
"confidence": {
"actions": 0.85,
"must_show": 0.85,
"remedy": 0.9
}
},
"checked": {
"photo_required": true,
"actions": [
"other"
],
"marker_text": null,
"must_show": [
"whole_product",
"cut_or_damage"
],
"remedy": "full_refund",
"refund_amount_text": "a refund",
"refund_amount": null,
"contact_channel": "email",
"steps": [
"Stop using the toy and keep it from children.",
"Cut the teething toy's silicone strings.",
"Take a photo of the destroyed toy.",
"Email the photo to productrecall@shein.com."
],
"explanation": {
"plain": "Cut the silicone strings on the toy and email a photo of it to SHEIN. SHEIN will give you a refund, and then you can throw the toy away.",
"technical": "\"cut the teething toy's silicone strings\" is cutting a smaller part, so actions is other and must_show adds cut_or_damage. \"send a photo of the destroyed toy to productrecall@shein.com\" sets photo_required and the email channel, and \"contact SHEIN for a refund\" with no limit stated sets full_refund."
},
"confidence": {
"actions": 0.85,
"must_show": 0.85,
"remedy": 0.9
}
}
}{
"RecallID": 10977,
"RecallNumber": "26782",
"RecallDate": "2026-09-17T00:00:00",
"Description": "This recall involves Pull & Chew Montessori Teething Toys. The silicone teething toys are green, pink, yellow or blue and have four strings in various colors. The recalled toys are packaged in a clear and white plastic pouch with \"BABY PRODUCTS\" and \"Crafted in Gentle Care\" printed on the front. The product SKU (sa25092843915310553, sa2404237092800828, or sa251115653050553503) is printed on the front of the packaging. The manufacturer's name and address, product date, and batch code are printed on the front and back of the packaging.",
"URL": "https://cpsc.gov/Recalls/2026/SHEIN-Distribution-Corporation-Recalls-Pull-and-Chew-Montessori-Teething-Toys-Due-to-Risk-of-Serious-Injury-or-Death-from-Choking-Hazard-Violate-Mandatory-Standard-for-Toys",
"Title": "SHEIN Distribution Corporation Recalls Pull and Chew Montessori Teething Toys Due to Risk of Serious Injury or Death from Choking Hazard; Violate Mandatory Standard for Toys",
"ConsumerContact": "SHEIN toll-free at 833-853-8668 from 9 a.m. to 6 p.m. PT Monday through Friday, by email at productrecall@shein.com, or online at https://us.shein.com/product-recalls/list or https://us.shein.com and click on \"Product Recalls\" at the bottom of the page for more information.",
"LastPublishDate": "2026-09-17T00:00:00",
"Products": [
{
"Name": "Pull & Chew Montessori Teething Toys",
"Description": "",
"Model": "",
"Type": "Teething Items",
"CategoryID": "2166",
"NumberOfUnits": "About 644"
}
],
"Inconjunctions": [],
"Images": [
{
"URL": "https://www.cpsc.gov/s3fs-public/RecalledPullChewMontessoriTeethingToypink.png",
"Caption": "Recalled Pull & Chew Montessori Teething Toy (pink)"
},
{
"URL": "https://www.cpsc.gov/s3fs-public/FrontofPackaging.png",
"Caption": "Front of Packaging"
},
{
"URL": "https://www.cpsc.gov/s3fs-public/BackofPackaging.png",
"Caption": "Back of Packaging"
}
],
"Injuries": [
{
"Name": "None reported"
}
],
"Manufacturers": [],
"Retailers": [
{
"Name": "Sold Online At:\nSHEIN.com from December 2025 through April 2026 for about $10.",
"CompanyID": ""
}
],
"Importers": [
{
"Name": "SHEIN Distribution Corporation, of Los Angeles, California",
"CompanyID": ""
}
],
"Distributors": [],
"SoldAtLabel": null,
"ManufacturerCountries": [
{
"Country": "China"
}
],
"ProductUPCs": [],
"Hazards": [
{
"Name": "The recalled teething toys violate the mandatory safety standard for toys because the silicone strings are smaller and longer than permitted. The silicone strings can reach the back of the throat and become lodged, posing a risk of respiratory distress and a deadly choking hazard.",
"HazardType": "",
"HazardTypeID": ""
}
],
"Remedies": [
{
"Name": "Consumers should stop using the recalled teething toys immediately, take them away from children, and contact SHEIN for a refund. Consumers will be asked to cut the teething toy’s silicone strings and send a photo of the destroyed toy to productrecall@shein.com. Consumers should then dispose of the destroyed product."
}
],
"RemedyOptions": [
{
"Option": "Refund"
}
]
}The same data as JSON: GET /api/v1/recalls/26782