BenQ America GV31 Portable Projectors

{
  "RecallID": 10884,
  "RecallNumber": "26647",
  "RecallDate": "2026-07-30T00:00:00",
  "Description": "This recall involves BenQ-branded portable projectors, model GV31. The white, circular projectors measure about 5.2 inches by 8 inches by 7.5 inches; weigh about 3.7 pounds and are powered by a rechargeable lithium-ion battery. The projectors sit on a gray base and have a built-in speaker, a carrying strap, a lens and control buttons at the top. They were shipped with a remote control. The brand name and model number are printed on the label on the underside of the projector's gray base.",
  "URL": "https://www.cpsc.gov/Recalls/2026/BenQ-America-Recalls-GV31-Portable-Projectors-Due-to-Risk-of-Serious-Injury-or-Death-from-Fire-and-Burn-Hazards",
  "Title": "BenQ America Recalls GV31 Portable Projectors Due to Risk of Serious Injury or Death from Fire and Burn Hazards",
  "ConsumerContact": "BenQ toll-free at 866-600-2367 from 8:30 a.m. to 5:30 p.m. CT Monday through Friday, email GV31recall@benq.com, or online https://www.benq.com/en-us/support/gv31recall.html or www.benq.com, and click on \"Recalls\" at the top of the page for more information.",
  "LastPublishDate": "2026-07-31T00:00:00",
  "Products": [
    {
      "Name": "BenQ GV31 Portable Projectors",
      "Description": "",
      "Model": "",
      "Type": "",
      "CategoryID": "",
      "NumberOfUnits": "About 1,249 (In addition, about 240 were sold in Canada)"
    }
  ],
  "Inconjunctions": [
    {
      "URL": "https://recalls-rappels.canada.ca/en/alert-recall/benq-gv31-portable-projector-recalled-due-burn-and-fire-hazard"
    }
  ],
  "Images": [
    {
      "URL": "https://www.cpsc.gov/s3fs-public/Picture8_23.png",
      "Caption": "Recalled BenQ Portable Projector – model GV31"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/Picture9_18.png",
      "Caption": "Recalled BenQ Portable Projector – model GV31"
    }
  ],
  "Injuries": [
    {
      "Name": "The firm has received three reports of the projector overheating, including one incident resulting in burns on hands."
    }
  ],
  "Manufacturers": [],
  "Retailers": [
    {
      "Name": "Online at BenQ Store, BenQ INFTY lab, Iconic Micro, Memory Express and Amazon.com from July 2023 through May 2026 for between $500 and $600.",
      "CompanyID": ""
    }
  ],
  "Importers": [
    {
      "Name": "BenQ America Corp., of Costa Mesa, California",
      "CompanyID": ""
    }
  ],
  "Distributors": [],
  "SoldAtLabel": null,
  "ManufacturerCountries": [
    {
      "Country": "China"
    }
  ],
  "ProductUPCs": [],
  "Hazards": [
    {
      "Name": "The recalled projectors' lithium-ion battery can overheat, posing a risk of serious injury or death from fire and burn hazards.",
      "HazardType": "",
      "HazardTypeID": ""
    }
  ],
  "Remedies": [
    {
      "Name": "Consumers should stop using the projectors immediately and contact BenQ for a free battery repair or replacement projector, including shipping. Consumers will be asked to register at https://www.benq.com/en-us/support/gv31recall.html and receive a prepaid label and package to return the recalled product. Note: Do not throw this recalled projector with lithium-ion battery in the trash, the general recycling stream (e.g., street-level or curbside recycling bins), or used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact that office ahead of time and ask whether it accepts recalled lithium-ion batteries. If it does not, contact your municipality for further guidance."
    }
  ],
  "RemedyOptions": [
    {
      "Option": "Repair"
    },
    {
      "Option": "Replace"
    }
  ]
}