Dupray USA Neat Steam Cleaners

{
  "RecallID": 10626,
  "RecallNumber": "26283",
  "RecallDate": "2026-02-26T00:00:00",
  "Description": "This recall involves the portable Dupray Neat Steam Cleaner. It is designed to clean, detail, sanitize, and deodorize household surfaces. The cleaner comes with a white base connected to a black flexible hose. The Model Number is DUP020WNA. Batch/Date Code 0118-01 through 0425-05 are on the rating label located on the bottom of the cleaner. The cleaner includes an accessory set that comes with various brushes, tools, a Velcro pad and dust cloths.",
  "URL": "https://www.cpsc.gov/Recalls/2026/Dupray-USA-Recalls-Neat-Steam-Cleaners-Due-to-Risk-of-Burn-Hazards-or-Serious-Injury",
  "Title": "Dupray USA Recalls Neat Steam Cleaners Due to Risk of Burn Hazards or Serious Injury",
  "ConsumerContact": "Dupray USA toll-free at 800 881-8482 from 7 a.m. to 6 p.m. ET Monday through Friday, recall@dupray.com or online at www.dupray.com/recall, or go to www.dupray.com and click on the \"Neat™ Steam Cleaner Recall\" banner at the top of the page.",
  "LastPublishDate": "2026-02-27T00:00:00",
  "Products": [
    {
      "Name": "Dupray Neat Steam Cleaners",
      "Description": "",
      "Model": "",
      "Type": "",
      "CategoryID": "",
      "NumberOfUnits": "About 651,145 (In addition, about 96,530 were sold in Canada)"
    }
  ],
  "Inconjunctions": [
    {
      "URL": "https://recalls-rappels.canada.ca/en/alert-recall/dupray-neat-steam-cleaner-recalled-due-burn-hazard"
    }
  ],
  "Images": [
    {
      "URL": "https://www.cpsc.gov/s3fs-public/neatsteam-1.png",
      "Caption": "Recalled Dupray Neat Steam Cleaner"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/neatsteam-2.png",
      "Caption": "Recalled Dupray Neat Steam Cleaner accessory set"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/neatsteam-3.png",
      "Caption": "Recalled and Free Replacement Safety Boiler Cap"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/neatsteam-4.png",
      "Caption": "The Model Number and Batch/Date Numbers are located on the rating label, which can be found on the bottom of the cleaner"
    }
  ],
  "Injuries": [
    {
      "Name": "The firm has received 15 reports of boiler ruptures, including four reports of minor burns, bruises, lacerations, and a broken wrist, and at least seven reports of minor property damage."
    }
  ],
  "Manufacturers": [],
  "Retailers": [
    {
      "Name": "Online at dupray.com and in stores and online at Home Depot, Lowe's, Macy's, Walmart, Amazon.com and other retailers nationwide from April 2018 through December 2025 for about $150.",
      "CompanyID": ""
    }
  ],
  "Importers": [
    {
      "Name": "Dupray USA LLC, of Newark, Delaware",
      "CompanyID": ""
    }
  ],
  "Distributors": [],
  "SoldAtLabel": null,
  "ManufacturerCountries": [
    {
      "Country": "China"
    }
  ],
  "ProductUPCs": [],
  "Hazards": [
    {
      "Name": "The steam cleaner's boiler can rupture if it is overfilled, corroded and the pressure release valve malfunctions, posing risk of burn hazards or serious injury to users or bystanders.",
      "HazardType": "",
      "HazardTypeID": ""
    }
  ],
  "Remedies": [
    {
      "Name": "Consumers should stop using the recalled steam cleaner immediately and go to dupray.com for instructions on receiving a free replacement safety boiler cap. Consumers will need their batch code, which is found on the bottom of the cleaner, to determine eligibility for the recall. The new safety cap is quick and easy to install with a simple screw-on design."
    }
  ],
  "RemedyOptions": [
    {
      "Option": "Repair"
    }
  ]
}