ESR HaloLock Wireless Power Banks

{
  "draft": {
    "photo_required": true,
    "actions": [
      "write_recalled"
    ],
    "marker_text": "Recalled",
    "must_show": [
      "whole_product",
      "model_number",
      "marking"
    ],
    "remedy": "full_refund",
    "refund_amount_text": "full refund",
    "refund_amount": null,
    "contact_channel": "email",
    "steps": [
      "Stop using the power bank right away.",
      "Write Recalled on the power bank in permanent marker.",
      "Take a photo showing the model number and the writing.",
      "Email the photo to support@esrtech.com."
    ],
    "explanation": {
      "plain": "Write Recalled on your power bank, take a photo that shows the model number, and email it to ESR. You will get a full refund.",
      "technical": "\"the word Recalled written on it in permanent marker\" sets write_recalled, marker_text and marking; \"photo of the recalled power bank showing the model number\" sets whole_product and model_number; \"send to support@esrtech.com\" sets email; \"full refund\" sets full_refund."
    },
    "confidence": {
      "actions": 0.95,
      "must_show": 0.93,
      "remedy": 0.97
    }
  },
  "checked": {
    "photo_required": true,
    "actions": [
      "write_recalled"
    ],
    "marker_text": "Recalled",
    "must_show": [
      "whole_product",
      "model_number",
      "marking"
    ],
    "remedy": "full_refund",
    "refund_amount_text": "full refund",
    "refund_amount": null,
    "contact_channel": "email",
    "steps": [
      "Stop using the power bank right away.",
      "Write Recalled on the power bank in permanent marker.",
      "Take a photo showing the model number and the writing.",
      "Email the photo to support@esrtech.com."
    ],
    "explanation": {
      "plain": "Write Recalled on your power bank, take a photo that shows the model number, and email it to ESR. You will get a full refund.",
      "technical": "\"the word Recalled written on it in permanent marker\" sets write_recalled, marker_text and marking; \"photo of the recalled power bank showing the model number\" sets whole_product and model_number; \"send to support@esrtech.com\" sets email; \"full refund\" sets full_refund."
    },
    "confidence": {
      "actions": 0.95,
      "must_show": 0.93,
      "remedy": 0.97
    }
  }
}

{
  "RecallID": 10387,
  "RecallNumber": "25437",
  "RecallDate": "2025-08-14T00:00:00",
  "Description": "This recall involves ESR HaloLock wireless power banks with model numbers 2G520, 2G505B and 2G512B. \"ESR\" is printed on the back and the model number is printed on the right side of the pocket-size power banks. They were sold in dark blue, light blue, gray, white and black. All recalled models have five circular LED display lights on one side.",
  "URL": "https://www.cpsc.gov/Recalls/2025/ESR-HaloLock-Wireless-Power-Banks-Recalled-Due-to-Fire-and-Burn-Hazards-Distributed-by-Waymeet",
  "Title": "ESR HaloLock Wireless Power Banks Recalled Due to Fire and Burn Hazards; Distributed by Waymeet",
  "ConsumerContact": "Waymeet toll-free at 888-990-0280 from 9 a.m. to 5 p.m. PT Monday through Friday, email at support@esrtech.com, or online at https://www.esrtech.com/pages/recall or www.esrtech.com and click on \"Product Recalls\" at the top of the webpage.",
  "LastPublishDate": "2025-08-14T00:00:00",
  "Products": [
    {
      "Name": "ESR HaloLock Wireless Power Banks",
      "Description": "",
      "Model": "",
      "Type": "",
      "CategoryID": "",
      "NumberOfUnits": "About 24,000 (In addition, about 9,900 were sold in Canada)"
    }
  ],
  "Inconjunctions": [
    {
      "URL": "https://recalls-rappels.canada.ca/en/alert-recall/esr-halolock-wireless-power-bank-recalled-due-fire-hazard"
    }
  ],
  "Images": [
    {
      "URL": "https://www.cpsc.gov/s3fs-public/HaloLock-1.jpg",
      "Caption": "Recalled ESR HaloLock Kickstand Wireless Power Bank Model 2G520"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/HaloLock-2.jpg",
      "Caption": "Recalled ESR HaloLock Kickstand Wireless Power Bank Model 2G505B"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/HaloLock-3.jpg",
      "Caption": "Recalled ESR HaloLock Wireless Power Bank Model 2G512B"
    }
  ],
  "Injuries": [
    {
      "Name": "The firm has received nine reports of the lithium-ion battery catching fire and exploding, resulting in property damage of about $20,000. No injuries have been reported."
    }
  ],
  "Manufacturers": [],
  "Retailers": [
    {
      "Name": "Amazon.com, Homedepot.com and Esrtech.com from September 2023 through July 2025 for between $32 and $40.",
      "CompanyID": ""
    }
  ],
  "Importers": [],
  "Distributors": [
    {
      "Name": "Waymeet Limited, of Hong Kong",
      "CompanyID": ""
    }
  ],
  "SoldAtLabel": null,
  "ManufacturerCountries": [
    {
      "Country": "China"
    }
  ],
  "ProductUPCs": [],
  "Hazards": [
    {
      "Name": "The lithium-ion battery in the recalled power banks can overheat and ignite, posing fire and burn hazards to consumers.",
      "HazardType": "",
      "HazardTypeID": ""
    }
  ],
  "Remedies": [
    {
      "Name": "Consumers should immediately stop using the recalled power banks and contact Waymeet for a full refund. Consumers will be asked to send to support@esrtech.com their order number (not required) and a photo of the recalled power bank showing the model number with the word \"Recalled\" written on it in permanent marker. Consumers should dispose of the power banks in accordance with local and state hazardous waste disposal regulations. Note: Do not throw this recalled lithium-ion battery or device in the trash, the general recycling stream (e.g., street-level or curbside recycling bins), or used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact that office ahead of time and ask whether it accepts recalled lithium-ion batteries. If it does not, contact your municipality for further guidance."
    }
  ],
  "RemedyOptions": [
    {
      "Option": "Refund"
    }
  ]
}