Yamaha Corporation of America Power Adaptors for Digital Pianos and Music Workstations

{
  "draft": {
    "photo_required": true,
    "actions": [
      "other"
    ],
    "marker_text": null,
    "must_show": [
      "whole_product",
      "cut_or_damage"
    ],
    "remedy": "replacement",
    "refund_amount_text": null,
    "refund_amount": null,
    "contact_channel": "web_form",
    "steps": [
      "Stop using and unplug the PA-300C power adaptor.",
      "Read the recall instructions on the Yamaha recall website.",
      "Destroy the adaptor as the online instructions explain.",
      "Submit your information and destruction proof through the online form."
    ],
    "explanation": {
      "plain": "Stop using the adaptor and read Yamaha's online steps first. Then destroy it, send proof, and Yamaha will send you a free new adaptor.",
      "technical": "\"submit evidence of product destruction\" sets photo_required true (evidence is most likely a photo) and actions other since no method is given. \"free replacement adaptor\" sets remedy replacement. \"through an online form or by email\" names the online form first, so contact_channel is web_form."
    },
    "confidence": {
      "actions": 0.6,
      "must_show": 0.55,
      "remedy": 0.95
    }
  },
  "checked": {
    "photo_required": false,
    "actions": [
      "other"
    ],
    "marker_text": null,
    "must_show": [],
    "remedy": "replacement",
    "refund_amount_text": null,
    "refund_amount": null,
    "contact_channel": "web_form",
    "steps": [
      "Stop using and unplug the PA-300C power adaptor.",
      "Read the recall instructions on the Yamaha recall website.",
      "Destroy the adaptor as the online instructions explain.",
      "Submit your information and destruction proof through the online form."
    ],
    "explanation": {
      "plain": "Stop using the adaptor and read Yamaha's online steps first. Then destroy it, send proof, and Yamaha will send you a free new adaptor.",
      "technical": "The remedy asks for \"evidence of product destruction\" but never says photo, picture or image, so photo_required is false and must_show is empty. \"product destruction\" with no method given sets actions to other. \"free replacement adaptor\" sets remedy to replacement. \"through an online form or by email\" names the online form first, so contact_channel is web_form."
    },
    "confidence": {
      "actions": 0.6,
      "must_show": 0.6,
      "remedy": 0.95
    }
  }
}

{
  "RecallID": 10264,
  "RecallNumber": "25254",
  "RecallDate": "2025-05-08T00:00:00",
  "Description": "This recall involves Yamaha-brand AC adaptors with model number PA-300C that were sold with Yamaha-brand arranger workstations, digital pianos, and music control panels, as well as Steinberg-brand audio interfaces. The AC power adaptors are black and have the model name, the model number, the efficiency level, and the serial number printed on the AC adaptor rating label. The recalled adaptors were manufactured from July 2010 through May 2012. The fifth character in the serial number corresponds to the year the product was manufactured, while the sixth character corresponds to the month that the product was manufactured. For example, XXXX24XXXXX corresponds to April 2012. The power adaptors were sold separately as a service part and also built into certain Yamaha-brand Clavinova digital pianos. Recalled AC Power Adaptors: Brand Model Number Model Name Serial Number Efficiency Level YAMAHA PA-300C AC ADAPTOR XXXX0XXXXXX V YAMAHA PA-300C AC ADAPTOR XXXX1XXXXXX V YAMAHA PA-300C AC ADAPTOR XXXX21XXXXX V YAMAHA PA-300C AC ADAPTOR XXXX22XXXXX V YAMAHA PA-300C AC ADAPTOR XXXX23XXXXX V YAMAHA PA-300C AC ADAPTOR XXXX24XXXXX V YAMAHA PA-300C AC ADAPTOR XXXX25XXXXX V Clavinova® digital pianos with recalled power adaptors built in: Brand Model Number Model Name Serial Number Range YAMAHA CLP-430R Clavinova Digital Piano UCQ****** UCR****** UCS****** UCTH***** UCTI***** YAMAHA CLP-430B Clavinova Digital Piano UCQ****** UCR****** UCS****** UCTH***** UCTI***** YAMAHA CLP-430M Clavinova Digital Piano UCQ****** UCR****** UCS****** UCTH***** UCTI***** YAMAHA CLP-430PE Clavinova Digital Piano UCQ****** UCR****** UCS****** UCTH***** UCTI***** YAMAHA CVP-601B Clavinova Digital Piano UCS****** UCTH***** UCTI***** YAMAHA CVP-601PE Clavinova Digital Piano UCS****** UCTH***** UCTI*****",
  "URL": "https://www.cpsc.gov/Recalls/2025/Yamaha-Corporation-of-America-Recalls-Power-Adaptors-for-Digital-Pianos-and-Music-Workstations-Due-to-Burn-and-Fire-Hazards",
  "Title": "Yamaha Corporation of America Recalls Power Adaptors for Digital Pianos and Music Workstations Due to Burn and Fire Hazards",
  "ConsumerContact": "Yamaha toll-free at 844-703-5446 from 9 a.m. to 5 p.m. PT Monday through Friday, email at PA300CRECALL@yamaha.com, or online at www.yamaha.com/us/support/pa300crecall/ or at www.usa.yamaha.com and click on \"Product Safety Information\" at the bottom of the page for more information.",
  "LastPublishDate": "2025-05-08T00:00:00",
  "Products": [
    {
      "Name": "YAMAHA PA-300C AC Power Adaptors",
      "Description": "",
      "Model": "",
      "Type": "",
      "CategoryID": "",
      "NumberOfUnits": "About 37,400"
    }
  ],
  "Inconjunctions": [],
  "Images": [
    {
      "URL": "https://www.cpsc.gov/s3fs-public/yamaha-1.jpg",
      "Caption": "Recalled Yamaha PA-300C AC Adaptor"
    },
    {
      "URL": "https://www.cpsc.gov/s3fs-public/yamaha-2.jpg",
      "Caption": "Recalled AC Adaptor rating label"
    }
  ],
  "Injuries": [
    {
      "Name": "The firm has received four reports of adaptors burning or smoking. No injuries have been reported."
    }
  ],
  "Manufacturers": [],
  "Retailers": [
    {
      "Name": "Music stores nationwide and online including www.shop.usa.yamaha.com from September 2010 through November 2014, and, separately, as a service repair part, for about $70.",
      "CompanyID": ""
    }
  ],
  "Importers": [
    {
      "Name": "Yamaha Corporation of America, of Buena Park, California",
      "CompanyID": ""
    }
  ],
  "Distributors": [],
  "SoldAtLabel": null,
  "ManufacturerCountries": [
    {
      "Country": "China"
    }
  ],
  "ProductUPCs": [],
  "Hazards": [
    {
      "Name": "The AC power adaptors can overheat and ignite, posing burn and fire hazards.",
      "HazardType": "",
      "HazardTypeID": ""
    }
  ],
  "Remedies": [
    {
      "Name": "Consumers should immediately stop using and unplug the recalled PA-300C AC Power Adaptor and contact Yamaha Corporation of America for a free replacement adaptor. Visit www.yamaha.com/us/support/pa300crecall/ for instructions to participate in the recall. Consumers will need to submit their information through an online form or by email, and will need to submit evidence of product destruction with their claim. Consumers should not damage their recalled adaptor until they have read the recall instructions online. Consumers who own a Yamaha-brand Clavinova® digital piano with a recalled adaptor should unplug the piano and contact Yamaha. Yamaha will provide piano technician services to perform an on-site inspection of the piano and provide a free replacement adaptor."
    }
  ],
  "RemedyOptions": [
    {
      "Option": "Repair"
    },
    {
      "Option": "Replace"
    }
  ]
}