Get your refund

1. Your recall

   

   HotHands® Rechargeable Hand Warmers

   Recall 27011

   The lithium-ion battery and electrical components in the recalled hand warmers can overheat and ignite, posing a risk of serious injury from fire and burn hazards.

   Recalled HotHands rechargeable hand warmer. Image: US Consumer Product Safety Commission.

   Recalled

   Oct 1, 2026

   Units

   About 77,000 (In addition, about 72 were sold in Canada)

   The remedy, in the CPSC’s words“Consumers should stop using the recalled hand warmers immediately and contact Kobayashi for a full refund. Consumers will be asked to go to https://hothands.com/recall-notice-rechargeable and follow the instructions to obtain a claim number. Consumers will also be asked to destroy the product by writing in permanent marker “Recalled” and the claim number on the product, and to submit a photo showing the marked hand warmer, the product’s model number, and the four-digit batch number. Consumers should then dispose of the recalled product with the lithium-ion battery, in accordance with applicable local and state hazardous waste regulations. Note: Do not throw this recalled lithium-ion battery or device in the trash, the general recycling stream (e.g., street-level or curbside recycling bins), or used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact that office ahead of time and ask whether it accepts recalled lithium-ion batteries. If it does not, contact your municipality for further guidance.”

   Consumers should stop using the recalled hand warmers immediately and contact Kobayashi for a full refund. Consumers will be asked to go to https://hothands.com/recall-notice-rechargeable and follow the instructions to obtain a claim number. Consumers will also be asked to destroy the product by writing in permanent marker “Recalled” and the claim number on the product, and to submit a photo showing the marked hand warmer, the product’s model number, and the four-digit batch number. Consumers should then dispose of the recalled product with the lithium-ion battery, in accordance with applicable local and state hazardous waste regulations. Note: Do not throw this recalled lithium-ion battery or device in the trash, the general recycling stream (e.g., street-level or curbside recycling bins), or used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this recalled lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact that office ahead of time and ask whether it accepts recalled lithium-ion batteries. If it does not, contact your municipality for further guidance.

   Read recall 27011 on cpsc.gov

2. Make it safe

   1. Get a claim number at the HotHands recall website.

   2. Write Recalled and your claim number on the warmer in marker.

   3. Photograph the marked warmer, model number and batch number.

   4. Send the photo here. Remedy checks it for you.

   Proof rule (claude-opus-5-5, stored)

   Actions

   write_recalled

   Marker text

   Recalled

   Photo must show

   whole_product, marking, model_number, serial_or_lot

   Remedy

   full_refund, "full refund"

3. Snap a photo

   Your photo appears here

   Fit the whole product in the frame, with the writing facing the camera. Good light, phone held still.

   Take a photoChoose a photo

   Your photo: show just the product, with no people in it. It is kept without camera or location data, and deleted 90 days after your claim is decided.

   Check my photoAdd a photo first.

4. Checking

   Six checks run on your photo, in a few seconds.

5. Your result

   Verified photos are paid straight away through PayPal.

Demonstration in PayPal sandbox. Remedy is not affiliated with the recalling firm. On real CPSC recalls, Remedy's PayPal sandbox account stands in for the recalling firm and pays the refund, so no real money moves. In a real deployment, the recalling firm pays from its own PayPal account; Remedy never holds the money. Recall data and images: US Consumer Product Safety Commission.

"writing in permanent marker 'Recalled' and the claim number on the product" sets write_recalled and marker_text (the claim number goes in steps). The word destroy has its method given, so other is not added. "photo showing the marked hand warmer, the product's model number, and the four-digit batch number" sets whole_product, marking, model_number and serial_or_lot. "full refund" sets remedy. The recall-notice URL used for the claim sets web_form.