Get your refund

1. Your recall

   

   Designs Direct Cupcakes and Cashmere Brand Three-Light Floor Lamps

   Recall 27007

   When plugged in or switched on, the lamp cord or internal wiring can smoke, melt, spark, overheat or ignite, posing a risk of serious injury from fire and burn hazards.

   Recalled 7927-OZ Floor Lamp (HomeGoods style numbers 190734 and 211918). Image: US Consumer Product Safety Commission.

   Recalled

   Oct 1, 2026

   Units

   About 4,200

   The remedy, in the CPSC’s words“Consumers should stop using the recalled lamp immediately, turn it off, and unplug it. Consumers will be asked to cut the cord and provide a photograph of the destroyed lamp, following the instructions at https://www.designsdirectllc.com/recalls/. Designs Direct will issue a full refund to consumers within 15 days of receipt of the photo proof of destruction.”

   Consumers should stop using the recalled lamp immediately, turn it off, and unplug it. Consumers will be asked to cut the cord and provide a photograph of the destroyed lamp, following the instructions at https://www.designsdirectllc.com/recalls/. Designs Direct will issue a full refund to consumers within 15 days of receipt of the photo proof of destruction.

   Read recall 27007 on cpsc.gov

2. Make it safe

   1. Unplug the lamp and stop using it.

   2. Cut the lamp cord.

   3. Take a photo of the lamp with the cut cord.

   4. Send the photo here. Remedy checks it for you.

   

   Proof rule (claude-opus-5-5, stored)

   Actions

   cut_cord

   Marker text

   none

   Photo must show

   whole_product, cut_or_damage

   Remedy

   full_refund, "full refund"

   Confidence

   actions 0.9, must show 0.85, remedy 0.97

   "cut the cord" sets cut_cord; "provide a photograph of the destroyed lamp" sets photo_required, whole_product and cut_or_damage; "full refund" sets full_refund with no amount; "following the instructions at https://www.designsdirectllc.com/recalls/" sets web_form.

3. Snap a photo

   Your photo appears here

   Fit the whole product in the frame, with the cut cord and both cut ends in view. Good light, phone held still.

   Take a photoChoose a photo

   Your photo: show just the product, with no people in it. It is kept without camera or location data, and deleted 90 days after your claim is decided.

   Check my photoAdd a photo first.

4. Checking

   Six checks run on your photo, in a few seconds.

5. Your result

   Verified photos are paid straight away through PayPal.

Demonstration in PayPal sandbox. Remedy is not affiliated with the recalling firm. On real CPSC recalls, Remedy's PayPal sandbox account stands in for the recalling firm and pays the refund, so no real money moves. In a real deployment, the recalling firm pays from its own PayPal account; Remedy never holds the money. Recall data and images: US Consumer Product Safety Commission.