Get your refund

1. Your recall

   

   WinxMatrs Mattresses

   Recall 26793

   The recalled mattresses violate the mandatory flammability standard for mattresses, posing a risk of serious injury or death from fire.

   Recalled WinxMatrs Mattress. Image: US Consumer Product Safety Commission.

   Recalled

   Sep 24, 2026

   Units

   About 792

   The remedy, in the CPSC’s words“Consumers should stop using the recalled mattresses immediately and contact Xinan Home for a full refund. Consumers will be asked to destroy the mattress by writing in permanent marker “RECALLED,” on the top surface of the mattress and on the mattress label and send photos of the marked mattress and of the label showing Xinan Home to WinxMatrsMattressRecall@outlook.com.”

   Consumers should stop using the recalled mattresses immediately and contact Xinan Home for a full refund. Consumers will be asked to destroy the mattress by writing in permanent marker “RECALLED,” on the top surface of the mattress and on the mattress label and send photos of the marked mattress and of the label showing Xinan Home to WinxMatrsMattressRecall@outlook.com.

   Read recall 26793 on cpsc.gov

2. Make it safe

   1. Stop using the mattress right away.

   2. Write RECALLED on the mattress top and label in permanent marker.

   3. Take photos of the marked mattress and the label.

   4. Send the photo here. Remedy checks it for you.

   Proof rule (claude-opus-5-5, stored)

   Actions

   write_recalled

   Marker text

   RECALLED

   Photo must show

   whole_product, marking, label

   Remedy

   full_refund, "full refund"

   Confidence

   actions 0.93, must show 0.9, remedy 0.97

   "destroy the mattress by writing in permanent marker 'RECALLED,' on the top surface of the mattress and on the mattress label" sets write_recalled and marker_text. The writing is the only way of destroying it, so no other action is listed. "send photos of the marked mattress and of the label showing Xinan Home to" an email address sets whole_product, marking, label and email. "full refund" sets the remedy with no fixed amount.

3. Snap a photo

   Your photo appears here

   Fit the whole product in the frame, with the writing facing the camera. Good light, phone held still.

   Take a photoChoose a photo

   Your photo: show just the product, with no people in it. It is kept without camera or location data, and deleted 90 days after your claim is decided.

   Check my photoAdd a photo first.

4. Checking

   Six checks run on your photo, in a few seconds.

5. Your result

   Verified photos are paid straight away through PayPal.

Demonstration in PayPal sandbox. Remedy is not affiliated with the recalling firm. On real CPSC recalls, Remedy's PayPal sandbox account stands in for the recalling firm and pays the refund, so no real money moves. In a real deployment, the recalling firm pays from its own PayPal account; Remedy never holds the money. Recall data and images: US Consumer Product Safety Commission.