Get your refund

1. Your recall

   

   NEWDERY power banks

   Recall 26792

   The lithium-ion battery in the power banks can explode or ignite, posing fire and burn hazards to consumers.

   Recalled NEWDERY power bank (front). Image: US Consumer Product Safety Commission.

   Recalled

   Sep 24, 2026

   Units

   About 21,380

   The remedy, in the CPSC’s words“Consumers should stop using the recalled power banks immediately and contact NEWDERY for instructions on how to receive a full refund. To receive a refund, consumers will be required to submit a photo of their recalled power bank showing the model number, serial number and the word “recalled” and the consumer’s last name written on the power bank in permanent marker. Consumers will also be required to confirm disposal of the power bank in accordance with applicable laws and regulations before receiving a refund. Note: Do not throw this lithium-ion battery or device in the trash, the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact it ahead of time and ask whether it accepts recalled lithium-ion batteries. If it does not, contact your municipality for further guidance.”

   Consumers should stop using the recalled power banks immediately and contact NEWDERY for instructions on how to receive a full refund. To receive a refund, consumers will be required to submit a photo of their recalled power bank showing the model number, serial number and the word “recalled” and the consumer’s last name written on the power bank in permanent marker. Consumers will also be required to confirm disposal of the power bank in accordance with applicable laws and regulations before receiving a refund. Note: Do not throw this lithium-ion battery or device in the trash, the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Recalled lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact it ahead of time and ask whether it accepts recalled lithium-ion batteries. If it does not, contact your municipality for further guidance.

   Read recall 26792 on cpsc.gov

2. Make it safe

   1. Write recalled and your last name on it in permanent marker.

   2. Take a photo showing the model number, serial number and writing.

   3. Send the photo here. Remedy checks it for you.

   4. Take the power bank to a household hazardous waste center.

   Proof rule (claude-opus-5-5, stored)

   Actions

   write_recalled

   Marker text

   recalled

   Photo must show

   whole_product, model_number, serial_or_lot, marking

   Remedy

   full_refund, "full refund"

3. Snap a photo

   Your photo appears here

   Fit the whole product in the frame, with the writing facing the camera. Good light, phone held still.

   Take a photoChoose a photo

   Your photo: show just the product, with no people in it. It is kept without camera or location data, and deleted 90 days after your claim is decided.

   Check my photoAdd a photo first.

4. Checking

   Six checks run on your photo, in a few seconds.

5. Your result

   Verified photos are paid straight away through PayPal.

Demonstration in PayPal sandbox. Remedy is not affiliated with the recalling firm. On real CPSC recalls, Remedy's PayPal sandbox account stands in for the recalling firm and pays the refund, so no real money moves. In a real deployment, the recalling firm pays from its own PayPal account; Remedy never holds the money. Recall data and images: US Consumer Product Safety Commission.

"submit a photo of their recalled power bank showing the model number, serial number and the word recalled and the consumer's last name written on the power bank in permanent marker" sets photo_required, write_recalled, marker_text (lowercase as given) and must_show; "full refund" sets remedy with no fixed amount. No photo channel is named, so contact_channel uses the first consumer contact, the toll-free phone.