Get your refund

1. Your recall

   

   Kesyup-branded Mattresses

   Recall 26788

   The recalled mattresses violate the mandatory flammability standard for mattresses, posing a risk of serious injury or death from fire.

   Recalled Kesyup Mattress. Image: US Consumer Product Safety Commission.

   Recalled

   Sep 24, 2026

   Units

   About 48,405

   The remedy, in the CPSC’s words“Consumers should stop using the recalled mattresses immediately and contact ZCK01 for a full refund. Consumers will be asked to destroy the mattress by writing in permanent marker “Recalled,” their name and the date on mattress’ top surface, and to email a photo of the destroyed mattress to keysup123@163.com. Consumers should then dispose of the recalled product in accordance with local and/or state disposal procedures.”

   Consumers should stop using the recalled mattresses immediately and contact ZCK01 for a full refund. Consumers will be asked to destroy the mattress by writing in permanent marker “Recalled,” their name and the date on mattress’ top surface, and to email a photo of the destroyed mattress to keysup123@163.com. Consumers should then dispose of the recalled product in accordance with local and/or state disposal procedures.

   Read recall 26788 on cpsc.gov

2. Make it safe

   1. Stop using the mattress right away.

   2. Write Recalled, your name and date on top in permanent marker.

   3. Take a photo of the marked mattress.

   4. Send the photo here. Remedy checks it for you.

   Proof rule (claude-opus-5-5, stored)

   Actions

   write_recalled

   Marker text

   Recalled

   Photo must show

   whole_product, marking

   Remedy

   full_refund, "full refund"

   Confidence

   actions 0.9, must show 0.85, remedy 0.95

   "destroy the mattress by writing in permanent marker 'Recalled,' their name and the date" sets write_recalled, marker_text and marking; the destroy method is the writing, so no other action. "email a photo of the destroyed mattress" sets photo_required, whole_product and email; "full refund" sets full_refund with no fixed amount.

3. Snap a photo

   Your photo appears here

   Fit the whole product in the frame, with the writing facing the camera. Good light, phone held still.

   Take a photoChoose a photo

   Your photo: show just the product, with no people in it. It is kept without camera or location data, and deleted 90 days after your claim is decided.

   Check my photoAdd a photo first.

4. Checking

   Six checks run on your photo, in a few seconds.

5. Your result

   Verified photos are paid straight away through PayPal.

Demonstration in PayPal sandbox. Remedy is not affiliated with the recalling firm. On real CPSC recalls, Remedy's PayPal sandbox account stands in for the recalling firm and pays the refund, so no real money moves. In a real deployment, the recalling firm pays from its own PayPal account; Remedy never holds the money. Recall data and images: US Consumer Product Safety Commission.