Get your refund

1. Your recall

   

   Basecamp Bike Helmets

   Recall 26785

   Risk of serious injury or death from head injury.

   Recalled Basecamp Bicycle Helmet. Image: US Consumer Product Safety Commission.

   Recalled

   Sep 17, 2026

   Units

   About 315

   The remedy, in the CPSC’s words“Consumers should stop using the helmets immediately and contact Tongyang Cycling for a full refund. Consumers will be asked to destroy the recalled helmet by cutting the straps and send a photo of the destroyed helmet to tongyangshangwuus@hotmail.com. Consumers should then dispose of the recalled product. Note: Button cell batteries are hazardous. Batteries should be disposed of or recycled by following local hazardous waste procedures.”

   Consumers should stop using the helmets immediately and contact Tongyang Cycling for a full refund. Consumers will be asked to destroy the recalled helmet by cutting the straps and send a photo of the destroyed helmet to tongyangshangwuus@hotmail.com. Consumers should then dispose of the recalled product. Note: Button cell batteries are hazardous. Batteries should be disposed of or recycled by following local hazardous waste procedures.

   Read recall 26785 on cpsc.gov

2. Make it safe

   1. Stop using the helmet right away.

   2. Cut the helmet straps.

   3. Take a photo of the helmet with cut straps.

   4. Send the photo here. Remedy checks it for you.

   

   Proof rule (claude-opus-5-5, stored)

   Actions

   other

   Marker text

   none

   Photo must show

   whole_product, cut_or_damage

   Remedy

   full_refund, "full refund"

   Confidence

   actions 0.9, must show 0.85, remedy 0.95

   "destroy the recalled helmet by cutting the straps" sets actions to other (cutting a smaller part), and "send a photo of the destroyed helmet to tongyangshangwuus@hotmail.com" sets photo_required, must_show and contact_channel email. "full refund" sets remedy to full_refund with no fixed amount.

3. Snap a photo

   Your photo appears here

   Fit the whole product in the frame. Good light, phone held still.

   Take a photoChoose a photo

   Your photo: show just the product, with no people in it. It is kept without camera or location data, and deleted 90 days after your claim is decided.

   Check my photoAdd a photo first.

4. Checking

   Six checks run on your photo, in a few seconds.

5. Your result

   Verified photos are paid straight away through PayPal.

Demonstration in PayPal sandbox. Remedy is not affiliated with the recalling firm. On real CPSC recalls, Remedy's PayPal sandbox account stands in for the recalling firm and pays the refund, so no real money moves. In a real deployment, the recalling firm pays from its own PayPal account; Remedy never holds the money. Recall data and images: US Consumer Product Safety Commission.