Get your refund

1. Your recall

   

   Brookstone-branded Tabletop Fire Pits

   Recall 26687

   Risk of serious burn injury or death from flame jetting and fire hazards.

   Recalled Brookstone-branded Tabletop Fire Pit model number BSFIREPIT01. Image: US Consumer Product Safety Commission.

   Recalled

   Aug 13, 2026

   Units

   About 48,700

   The remedy, in the CPSC’s words“Consumers should stop using the Brookstone-branded Tabletop Fire Pits immediately and contact Southern Telecom to receive a full refund. Consumers can email a photo of the fire pit with "Recalled," their name, and the date written on it in permanent marker to support@customersupport123.com and then dispose of the product. Do not sell or give away these hazardous products.”

   Consumers should stop using the Brookstone-branded Tabletop Fire Pits immediately and contact Southern Telecom to receive a full refund. Consumers can email a photo of the fire pit with "Recalled," their name, and the date written on it in permanent marker to support@customersupport123.com and then dispose of the product. Do not sell or give away these hazardous products.

   Read recall 26687 on cpsc.gov

2. Make it safe

   1. Stop using the fire pit right away.

   2. Write Recalled, your name and the date in permanent marker.

   3. Take a photo of the fire pit showing the writing.

   4. Send the photo here. Remedy checks it for you.

   Proof rule (claude-opus-5-5, stored)

   Actions

   write_recalled

   Marker text

   Recalled

   Photo must show

   whole_product, marking

   Remedy

   full_refund, "full refund"

   Confidence

   actions 0.95, must show 0.93, remedy 0.97

   "email a photo of the fire pit with 'Recalled,' their name, and the date written on it in permanent marker to support@customersupport123.com" sets photo_required, write_recalled, marker_text, must_show whole_product and marking, and email. "receive a full refund" sets full_refund with no fixed amount.

3. Snap a photo

   Your photo appears here

   Fit the whole product in the frame, with the writing facing the camera. Good light, phone held still.

   Take a photoChoose a photo

   Your photo: show just the product, with no people in it. It is kept without camera or location data, and deleted 90 days after your claim is decided.

   Check my photoAdd a photo first.

4. Checking

   Six checks run on your photo, in a few seconds.

5. Your result

   Verified photos are paid straight away through PayPal.

Demonstration in PayPal sandbox. Remedy is not affiliated with the recalling firm. On real CPSC recalls, Remedy's PayPal sandbox account stands in for the recalling firm and pays the refund, so no real money moves. In a real deployment, the recalling firm pays from its own PayPal account; Remedy never holds the money. Recall data and images: US Consumer Product Safety Commission.