Get your refund

1. Your recall

   

   OCOOPA Rechargeable Hand Warmers

   Recall 26659

   The lithium-ion battery in the recalled hand warmers can overheat and ignite, posing a risk of serious injury or death from fire and burn hazards.

   Recalled OCOOPA Rechargeable Hand Warmers – models. Image: US Consumer Product Safety Commission.

   Recalled

   Jul 30, 2026

   Units

   About 1.5 million

   The remedy, in the CPSC’s words“Consumers should stop using the recalled hand warmers immediately and contact OCOOPA Direct for a full refund in the form of an OCOOPA gift card or the original form of payment. Consumers will be asked to write in permanent marker "RECALLED" on the hand warmer and submit a photo showing that marking on the hand warmer, the model number and the product's three-digit batch number to https://www.ocoopa.com/pages/product-recalls. Consumers should dispose of recalled products with the lithium-ion battery in accordance with applicable local and state hazardous waste regulations. Note: Do not throw this defective lithium-ion battery or device in the trash, the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Defective lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this defective lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact it ahead of time and ask whether it accepts defective lithium-ion batteries. If it does not, contact your municipality for further guidance.”

   Consumers should stop using the recalled hand warmers immediately and contact OCOOPA Direct for a full refund in the form of an OCOOPA gift card or the original form of payment. Consumers will be asked to write in permanent marker "RECALLED" on the hand warmer and submit a photo showing that marking on the hand warmer, the model number and the product's three-digit batch number to https://www.ocoopa.com/pages/product-recalls. Consumers should dispose of recalled products with the lithium-ion battery in accordance with applicable local and state hazardous waste regulations. Note: Do not throw this defective lithium-ion battery or device in the trash, the general recycling stream (e.g., street-level or curbside recycling bins), or in used battery recycling boxes found at various retail and home improvement stores. Defective lithium-ion batteries must be disposed of differently than other batteries, because they present a greater risk of fire. Your municipal household hazardous waste (HHW) collection center may accept this defective lithium-ion battery or device for disposal. Before taking your battery or device to a HHW collection center, contact it ahead of time and ask whether it accepts defective lithium-ion batteries. If it does not, contact your municipality for further guidance.

   Read recall 26659 on cpsc.gov

2. Make it safe

   1. Stop using the hand warmer right away.

   2. Write RECALLED on the hand warmer in permanent marker.

   3. Take a photo showing the marking, model number and batch number.

   4. Send the photo here. Remedy checks it for you.

   Proof rule (claude-opus-5-5, stored)

   Actions

   write_recalled

   Marker text

   RECALLED

   Photo must show

   whole_product, marking, model_number, serial_or_lot

   Remedy

   full_refund, "a full refund"

   Confidence

   actions 0.95, must show 0.92, remedy 0.85

3. Snap a photo

   Your photo appears here

   Fit the whole product in the frame, with the writing facing the camera. Good light, phone held still.

   Take a photoChoose a photo

   Your photo: show just the product, with no people in it. It is kept without camera or location data, and deleted 90 days after your claim is decided.

   Check my photoAdd a photo first.

4. Checking

   Six checks run on your photo, in a few seconds.

5. Your result

   Verified photos are paid straight away through PayPal.

Demonstration in PayPal sandbox. Remedy is not affiliated with the recalling firm. On real CPSC recalls, Remedy's PayPal sandbox account stands in for the recalling firm and pays the refund, so no real money moves. In a real deployment, the recalling firm pays from its own PayPal account; Remedy never holds the money. Recall data and images: US Consumer Product Safety Commission.

"write in permanent marker 'RECALLED' on the hand warmer" sets write_recalled and marker_text; "submit a photo showing that marking on the hand warmer, the model number and the product's three-digit batch number to https://www.ocoopa.com/pages/product-recalls" sets photo_required, must_show (whole_product, marking, model_number, serial_or_lot) and web_form. "a full refund in the form of an OCOOPA gift card or the original form of payment" sets full_refund with no fixed amount, since the owner may take the original form of payment.