Get your refund

1. Your recall

   

   Madewell Double V-Neck Pullover and V-Neck Cardigan Sweaters

   Recall 26625

   The recalled sweaters violate the mandatory standard for clothing textiles, posing a risk of serious burn injuries or death.

   Recalled Madewell Sweater – without buttons. Image: US Consumer Product Safety Commission.

   Recalled

   Jul 16, 2026

   Units

   About 5,900

   The remedy, in the CPSC’s words“Consumers should stop using the recalled sweaters immediately and contact Madewell for a full refund in the original form of payment or store credit. Consumers will be asked to destroy the sweaters by cutting them in half and send a photo of the destroyed sweater to 24-7@madewell.com. Consumers should then dispose of the destroyed product.”

   Consumers should stop using the recalled sweaters immediately and contact Madewell for a full refund in the original form of payment or store credit. Consumers will be asked to destroy the sweaters by cutting them in half and send a photo of the destroyed sweater to 24-7@madewell.com. Consumers should then dispose of the destroyed product.

   Read recall 26625 on cpsc.gov

2. Make it safe

   1. Stop wearing the recalled sweater right away.

   2. Cut the sweater in half.

   3. Take a photo that shows the cut sweater.

   4. Send the photo here. Remedy checks it for you.

   Proof rule (claude-opus-5-5, stored)

   Actions

   cut_in_half

   Marker text

   none

   Photo must show

   whole_product, cut_or_damage

   Remedy

   full_refund, "full refund"

   Confidence

   actions 0.95, must show 0.9, remedy 0.85

   "destroy the sweaters by cutting them in half" sets cut_in_half; "send a photo of the destroyed sweater to 24-7@madewell.com" sets photo_required, must_show (whole_product, cut_or_damage) and email; "full refund in the original form of payment or store credit" sets full_refund with no fixed amount. The email address was removed from the last step so it has no dashes.

3. Snap a photo

   Your photo appears here

   Fit both pieces in the frame, so the cut shows. Good light, phone held still.

   Take a photoChoose a photo

   Your photo: show just the product, with no people in it. It is kept without camera or location data, and deleted 90 days after your claim is decided.

   Check my photoAdd a photo first.

4. Checking

   Six checks run on your photo, in a few seconds.

5. Your result

   Verified photos are paid straight away through PayPal.

Demonstration in PayPal sandbox. Remedy is not affiliated with the recalling firm. On real CPSC recalls, Remedy's PayPal sandbox account stands in for the recalling firm and pays the refund, so no real money moves. In a real deployment, the recalling firm pays from its own PayPal account; Remedy never holds the money. Recall data and images: US Consumer Product Safety Commission.