Get your refund

1. Your recall

   

   Amana Window-Room-Air-Conditioners (WRAC) and Through the Wall (TTW) air conditioners or heat pumps

   Recall 26581

   The heating element can remain energized during a ground fault, despite being turned off, posing a risk of fire or burn injury to consumers.

   Recalled Amana Through the Wall (TTW) air conditioner and heat pumps (models beginning with PB). Image: US Consumer Product Safety Commission.

   Recalled

   Jun 25, 2026

   Units

   About 13,514 (In addition, about 53 were sold in Canada)

   The remedy, in the CPSC’s words“Consumers should stop using the recalled products immediately and contact Daikin Comfort Technologies Manufacturing, Inc. (DCT) to submit a request for a full refund. Consumers will be required to provide their contact information, cut the product's cord, and then upload a photo of the product's serial number and cut cord in order to receive a full refund of the unit.”

   Consumers should stop using the recalled products immediately and contact Daikin Comfort Technologies Manufacturing, Inc. (DCT) to submit a request for a full refund. Consumers will be required to provide their contact information, cut the product's cord, and then upload a photo of the product's serial number and cut cord in order to receive a full refund of the unit.

   Read recall 26581 on cpsc.gov

2. Make it safe

   1. Stop using the air conditioner right away.

   2. Cut the power cord on the unit.

   3. Take a photo showing the serial number and cut cord.

   4. Send the photo here. Remedy checks it for you.

   

   Proof rule (claude-opus-5-5, stored)

   Actions

   cut_cord

   Marker text

   none

   Photo must show

   whole_product, cut_or_damage, serial_or_lot

   Remedy

   full_refund, "full refund"

   Confidence

   actions 0.97, must show 0.9, remedy 0.97

   "cut the product's cord" sets cut_cord; "upload a photo of the product's serial number and cut cord" sets photo_required, serial_or_lot, cut_or_damage, whole_product and web_form; "full refund of the unit" sets full_refund with no fixed amount.

3. Snap a photo

   Your photo appears here

   Fit the whole product in the frame, with the cut cord and both cut ends in view. Good light, phone held still.

   Take a photoChoose a photo

   Your photo: show just the product, with no people in it. It is kept without camera or location data, and deleted 90 days after your claim is decided.

   Check my photoAdd a photo first.

4. Checking

   Six checks run on your photo, in a few seconds.

5. Your result

   Verified photos are paid straight away through PayPal.

Demonstration in PayPal sandbox. Remedy is not affiliated with the recalling firm. On real CPSC recalls, Remedy's PayPal sandbox account stands in for the recalling firm and pays the refund, so no real money moves. In a real deployment, the recalling firm pays from its own PayPal account; Remedy never holds the money. Recall data and images: US Consumer Product Safety Commission.