Get your refund

1. Your recall

   

   Portable Hook-On Chairs

   Recall 26502

   Risk of serious injury or death from fall hazard.

   Recalled PandaEar Portable Hook-On Chair, Model BTC-51. Image: US Consumer Product Safety Commission.

   Recalled

   May 21, 2026

   Units

   About 9,700

   The remedy, in the CPSC’s words“Consumers should stop using the recalled portable hook-on chairs immediately and contact PandaEar to receive a full refund.?Consumers will be asked to disassemble the product, cut the restraint straps and fabric seat, and email PandaEar at pandaear_recall@outlook.com photographs clearly showing the destroyed product and model label.”

   Consumers should stop using the recalled portable hook-on chairs immediately and contact PandaEar to receive a full refund.?Consumers will be asked to disassemble the product, cut the restraint straps and fabric seat, and email PandaEar at pandaear_recall@outlook.com photographs clearly showing the destroyed product and model label.

   Read recall 26502 on cpsc.gov

2. Make it safe

   1. Take the hook-on chair apart.

   2. Cut the restraint straps and the fabric seat.

   3. Take photos showing the destroyed chair and model label.

   4. Send the photo here. Remedy checks it for you.

   

   Proof rule (claude-opus-5-5, stored)

   Actions

   disassemble, other, cut_in_half

   Marker text

   none

   Photo must show

   whole_product, cut_or_damage, label

   Remedy

   full_refund, "a full refund"

   Confidence

   actions 0.85, must show 0.85, remedy 0.97

   "disassemble the product" sets disassemble; "cut the restraint straps" sets other; "cut ... fabric seat" sets cut_in_half. "photographs clearly showing the destroyed product and model label" sets whole_product, cut_or_damage and label; "receive a full refund" sets full_refund; "email PandaEar" sets email.

3. Snap a photo

   Your photo appears here

   Fit both pieces in the frame, so the cut shows. Good light, phone held still.

   Take a photoChoose a photo

   Your photo: show just the product, with no people in it. It is kept without camera or location data, and deleted 90 days after your claim is decided.

   Check my photoAdd a photo first.

4. Checking

   Six checks run on your photo, in a few seconds.

5. Your result

   Verified photos are paid straight away through PayPal.

Demonstration in PayPal sandbox. Remedy is not affiliated with the recalling firm. On real CPSC recalls, Remedy's PayPal sandbox account stands in for the recalling firm and pays the refund, so no real money moves. In a real deployment, the recalling firm pays from its own PayPal account; Remedy never holds the money. Recall data and images: US Consumer Product Safety Commission.