Get your refund

1. Your recall

   

   Electric Kettles (ENFINIGY 1.5 l and ENFINIGY Pro 1.5 l)

   Recall 26489

   The kettle's handle can loosen and separate from the kettle, causing hot contents to spill, posing a risk of serious injury due to a burn hazard.

   ZWILLING ENFINIGY Electric Kettle, 1.5 L. Image: US Consumer Product Safety Commission.

   Recalled

   May 14, 2026

   Units

   About 113,440 (In addition, about 43,963 were sold in Canada and about 48 were sold in Mexico)

   The remedy, in the CPSC’s words“Consumers should stop using the recalled kettles immediately and contact ZWILLING J. A. Henckels Aktiengesellschaft for a full refund. Consumers in the U.S. should visit www.zwilling.com/kettle-recall for instructions on how to make the kettle unusable, which includes unplugging the kettle, cutting the cord, and uploading a photo of the product. Afterwards, consumers should safely dispose of the product.”

   Consumers should stop using the recalled kettles immediately and contact ZWILLING J. A. Henckels Aktiengesellschaft for a full refund. Consumers in the U.S. should visit www.zwilling.com/kettle-recall for instructions on how to make the kettle unusable, which includes unplugging the kettle, cutting the cord, and uploading a photo of the product. Afterwards, consumers should safely dispose of the product.

   Read recall 26489 on cpsc.gov

2. Make it safe

   1. Unplug the kettle and stop using it.

   2. Cut the power cord.

   3. Take a photo of the kettle showing the cut cord.

   4. Send the photo here. Remedy checks it for you.

   

   Proof rule (claude-opus-5-5, stored)

   Actions

   cut_cord

   Marker text

   none

   Photo must show

   whole_product, cut_or_damage

   Remedy

   full_refund, "full refund"

   Confidence

   actions 0.95, must show 0.85, remedy 0.97

   "cutting the cord" sets cut_cord; "uploading a photo of the product" sets photo_required and whole_product, and cut_or_damage follows the guide because actions has cut_cord; "for a full refund" sets full_refund with no fixed amount; "visit www.zwilling.com/kettle-recall" with "uploading" sets web_form.

3. Snap a photo

   Your photo appears here

   Fit the whole product in the frame, with the cut cord and both cut ends in view. Good light, phone held still.

   Take a photoChoose a photo

   Your photo: show just the product, with no people in it. It is kept without camera or location data, and deleted 90 days after your claim is decided.

   Check my photoAdd a photo first.

4. Checking

   Six checks run on your photo, in a few seconds.

5. Your result

   Verified photos are paid straight away through PayPal.

Demonstration in PayPal sandbox. Remedy is not affiliated with the recalling firm. On real CPSC recalls, Remedy's PayPal sandbox account stands in for the recalling firm and pays the refund, so no real money moves. In a real deployment, the recalling firm pays from its own PayPal account; Remedy never holds the money. Recall data and images: US Consumer Product Safety Commission.