Get your refund

1. Your recall

   

   ZOLIQUEX Adult Portable Bed Rails

   Recall 26425

   Risk of serious injury or death from entrapment and asphyxiation.

   Recalled ZOLIQUEX Bed Rail (front view). Image: US Consumer Product Safety Commission.

   Recalled

   Apr 16, 2026

   Units

   About 16,000

   The remedy, in the CPSC’s words“Consumers should stop using the recalled adult portable bed rails immediately and contact ZOLIQUEX for a full refund. Consumers should cut the black safety strap in half and write "RECALLED" on the upper and lower bed rails with a permanent marker, take a photo of the marked bed rail with the buyer's name on a piece of paper and email the photo to ZEXnaturemedical@outlook.com.”

   Consumers should stop using the recalled adult portable bed rails immediately and contact ZOLIQUEX for a full refund. Consumers should cut the black safety strap in half and write "RECALLED" on the upper and lower bed rails with a permanent marker, take a photo of the marked bed rail with the buyer's name on a piece of paper and email the photo to ZEXnaturemedical@outlook.com.

   Read recall 26425 on cpsc.gov

2. Make it safe

   1. Cut the black safety strap in half.

   2. Write RECALLED on the upper and lower rails in marker.

   3. Photograph the marked rail with your name on paper.

   4. Send the photo here. Remedy checks it for you.

   

   Proof rule (claude-opus-5-5, stored)

   Actions

   other, write_recalled

   Marker text

   RECALLED

   Photo must show

   whole_product, cut_or_damage, marking

   Remedy

   full_refund, "full refund"

   Confidence

   actions 0.85, must show 0.8, remedy 0.97

   "cut the black safety strap in half" sets other, because a strap is a smaller part, not the main body. "write "RECALLED" on the upper and lower bed rails" sets write_recalled, marker_text and marking. "take a photo of the marked bed rail" sets photo_required and whole_product, and cut_or_damage follows the guide for the strap cut. "full refund" sets full_refund, and "email the photo to ZEXnaturemedical@outlook.com" sets email. The buyer's name on paper is in steps.

3. Snap a photo

   Your photo appears here

   Fit the whole product in the frame, with the writing facing the camera. Good light, phone held still.

   Take a photoChoose a photo

   Your photo: show just the product, with no people in it. It is kept without camera or location data, and deleted 90 days after your claim is decided.

   Check my photoAdd a photo first.

4. Checking

   Six checks run on your photo, in a few seconds.

5. Your result

   Verified photos are paid straight away through PayPal.

Demonstration in PayPal sandbox. Remedy is not affiliated with the recalling firm. On real CPSC recalls, Remedy's PayPal sandbox account stands in for the recalling firm and pays the refund, so no real money moves. In a real deployment, the recalling firm pays from its own PayPal account; Remedy never holds the money. Recall data and images: US Consumer Product Safety Commission.