Get your refund

1. Your recall

   

   Sangohe Adult Portable Bed Rails

   Recall 26378

   Risk of serious injury or death from entrapment and asphyxiation.

   Recalled Sangohe 504E Bed Rail (front view). Image: US Consumer Product Safety Commission.

   Recalled

   Apr 2, 2026

   Units

   About 36,500 (In January 2026, Sangohe previously recalled about 26,200 adult portable bed rails)

   The remedy, in the CPSC’s words“Consumers should immediately stop using the recalled adult portable bed rails and contact Sangohe for a full refund. Consumers should destroy the bed rails by cutting the handrails' foam padding and writing "RECALLED" on the upper and lower rails with permanent marker, take a photo of the destroyed rails and email the photo to SGHproductrecall@163.com.”

   Consumers should immediately stop using the recalled adult portable bed rails and contact Sangohe for a full refund. Consumers should destroy the bed rails by cutting the handrails' foam padding and writing "RECALLED" on the upper and lower rails with permanent marker, take a photo of the destroyed rails and email the photo to SGHproductrecall@163.com.

   Read recall 26378 on cpsc.gov

2. Make it safe

   1. Cut the foam padding on the handrails.

   2. Write RECALLED on the upper and lower rails in permanent marker.

   3. Take a photo of the destroyed bed rails.

   4. Send the photo here. Remedy checks it for you.

   Proof rule (claude-opus-5-5, stored)

   Actions

   other, write_recalled

   Marker text

   RECALLED

   Photo must show

   whole_product, cut_or_damage, marking

   Remedy

   full_refund, "full refund"

   Confidence

   actions 0.9, must show 0.9, remedy 0.97

   "cutting the handrails' foam padding" is a cut of a smaller part (foam), so it sets other; "writing "RECALLED" on the upper and lower rails" sets write_recalled and marker_text; "take a photo of the destroyed rails and email the photo" sets photo_required, must_show and email; "full refund" sets full_refund with no fixed amount.

3. Snap a photo

   Your photo appears here

   Fit the whole product in the frame, with the writing facing the camera. Good light, phone held still.

   Take a photoChoose a photo

   Your photo: show just the product, with no people in it. It is kept without camera or location data, and deleted 90 days after your claim is decided.

   Check my photoAdd a photo first.

4. Checking

   Six checks run on your photo, in a few seconds.

5. Your result

   Verified photos are paid straight away through PayPal.

Demonstration in PayPal sandbox. Remedy is not affiliated with the recalling firm. On real CPSC recalls, Remedy's PayPal sandbox account stands in for the recalling firm and pays the refund, so no real money moves. In a real deployment, the recalling firm pays from its own PayPal account; Remedy never holds the money. Recall data and images: US Consumer Product Safety Commission.