Get your refund

1. Your recall

   

   Vive Health Bed Rails

   Recall 26341

   When the recalled bed rails are attached to a bed, users can become entrapped within the bed rail or between the bed rail and the side of the mattress.

   Recalled Vive Health Compact Bed Rail (model number LVA2009SLV). Image: US Consumer Product Safety Commission.

   Recalled

   Mar 26, 2026

   Units

   About 122,000

   The remedy, in the CPSC’s words“Consumers should stop using the recalled Vive Health Bed Rails immediately and contact Vive Health for a full refund. Consumers should write "RECALLED" on the upper and lower portions of the bed rails with permanent marker and take a photo of the marked bed rail with the buyer's name on a piece of paper and email to recalls@vivehealth.com. Consumers should then dispose of the recalled product in accordance with the state and local waste disposal procedure.”

   Consumers should stop using the recalled Vive Health Bed Rails immediately and contact Vive Health for a full refund. Consumers should write "RECALLED" on the upper and lower portions of the bed rails with permanent marker and take a photo of the marked bed rail with the buyer's name on a piece of paper and email to recalls@vivehealth.com. Consumers should then dispose of the recalled product in accordance with the state and local waste disposal procedure.

   Read recall 26341 on cpsc.gov

2. Make it safe

   1. Stop using the bed rails right away.

   2. Write RECALLED on the upper and lower rails in marker.

   3. Photograph the marked rail with your name on paper.

   4. Send the photo here. Remedy checks it for you.

   Proof rule (claude-opus-5-5, stored)

   Actions

   write_recalled

   Marker text

   RECALLED

   Photo must show

   whole_product, marking

   Remedy

   full_refund, "full refund"

   Confidence

   actions 0.95, must show 0.9, remedy 0.97

   "write RECALLED on the upper and lower portions" sets write_recalled and marker_text; "take a photo of the marked bed rail" sets photo_required, whole_product and marking; "full refund" sets remedy and refund_amount_text with no fixed amount; "email to recalls@vivehealth.com" sets contact_channel. The buyer's name on paper is covered in steps.

3. Snap a photo

   Your photo appears here

   Fit the whole product in the frame, with the writing facing the camera. Good light, phone held still.

   Take a photoChoose a photo

   Your photo: show just the product, with no people in it. It is kept without camera or location data, and deleted 90 days after your claim is decided.

   Check my photoAdd a photo first.

4. Checking

   Six checks run on your photo, in a few seconds.

5. Your result

   Verified photos are paid straight away through PayPal.

Demonstration in PayPal sandbox. Remedy is not affiliated with the recalling firm. On real CPSC recalls, Remedy's PayPal sandbox account stands in for the recalling firm and pays the refund, so no real money moves. In a real deployment, the recalling firm pays from its own PayPal account; Remedy never holds the money. Recall data and images: US Consumer Product Safety Commission.