Get your refund

1. Your recall

   

   DR Power LiPRO rechargeable lithium-ion battery packs (5.0 Ah)

   Recall 25355

   The recalled battery packs can short-circuit and ignite, posing fire and burn hazards to consumers.

   Recalled DR Power Model 414240 Battery Pack (5 Ah). Image: US Consumer Product Safety Commission.

   Recalled

   Jun 26, 2025

   Units

   About 13,200

   The remedy, in the CPSC’s words“Consumers should immediately stop using the recalled battery packs and contact DR Power for a pro-rated refund, based on the battery's age. Consumers will need to show proof of the battery pack's destruction by uploading two photographs in accordance with the destruction instructions (provided on the firm's recall website), and filling out the recall form online at https://www.drpower.com/5AHB-recall. If consumers choose to dispose of the recalled battery pack's lithium-ion battery, it should be done in accordance with local and state regulations.”

   Consumers should immediately stop using the recalled battery packs and contact DR Power for a pro-rated refund, based on the battery's age. Consumers will need to show proof of the battery pack's destruction by uploading two photographs in accordance with the destruction instructions (provided on the firm's recall website), and filling out the recall form online at https://www.drpower.com/5AHB-recall. If consumers choose to dispose of the recalled battery pack's lithium-ion battery, it should be done in accordance with local and state regulations.

   Read recall 25355 on cpsc.gov

2. Make it safe

   1. Stop using the recalled battery pack right away.

   2. Destroy the battery pack following the firm's website instructions.

   3. Take two photos that show the destroyed battery pack.

   4. Send the photo here. Remedy checks it for you.

   Proof rule (claude-opus-5-5, stored)

   Actions

   other

   Marker text

   none

   Photo must show

   whole_product, cut_or_damage

   Remedy

   partial_refund, "a pro-rated refund, based on the battery's age"

   Confidence

   actions 0.6, must show 0.75, remedy 0.95

   "show proof of the battery pack's destruction by uploading two photographs" sets photo_required, actions other (destruction with method only on the website) and must_show whole_product and cut_or_damage. "a pro-rated refund, based on the battery's age" sets partial_refund with no fixed amount, and "filling out the recall form online" sets web_form.

3. Snap two photos

   This recall asks for 2 photos.

   Your photo appears here

   Fit the whole product in the frame. Good light, phone held still.

   Take a photoChoose a photo

   Photo 2 of 2

   Add photo 2

   Your photo: show just the product, with no people in it. It is kept without camera or location data, and deleted 90 days after your claim is decided.

   Check my photosAdd a photo first.

4. Checking

   Six checks run on your photo, in a few seconds.

5. Your result

   Verified photos are paid straight away through PayPal.

Demonstration in PayPal sandbox. Remedy is not affiliated with the recalling firm. On real CPSC recalls, Remedy's PayPal sandbox account stands in for the recalling firm and pays the refund, so no real money moves. In a real deployment, the recalling firm pays from its own PayPal account; Remedy never holds the money. Recall data and images: US Consumer Product Safety Commission.