Get your refund

1. Your recall

   

   iWALK Magnetic Wireless Power Banks

   Recall 25304

   The lithium-ion batteries in the recalled power banks can overheat and ignite, posing a risk of serious injury or death from fire and burn hazards to consumers.

   Recalled iWALK Power Bank Model MXB008 (front). Image: US Consumer Product Safety Commission.

   Recalled

   May 29, 2025

   Units

   About 27,500

   The remedy, in the CPSC’s words“Consumers should immediately stop using the recalled power banks and contact U2O Global for a full refund. To receive a refund, consumers should send a photo of the recalled power bank, showing the model number and the serial number, with "Recalled" written on the power bank in permanent marker to U2O Global by email at service@iwalk.net. Consumers should dispose of the recalled power banks in accordance with local hazardous waste disposal procedures.”

   Consumers should immediately stop using the recalled power banks and contact U2O Global for a full refund. To receive a refund, consumers should send a photo of the recalled power bank, showing the model number and the serial number, with "Recalled" written on the power bank in permanent marker to U2O Global by email at service@iwalk.net. Consumers should dispose of the recalled power banks in accordance with local hazardous waste disposal procedures.

   Read recall 25304 on cpsc.gov

2. Make it safe

   1. Stop using the power bank right away.

   2. Write Recalled on the power bank in permanent marker.

   3. Take a photo showing the model and serial numbers.

   4. Send the photo here. Remedy checks it for you.

   Proof rule (claude-opus-5-5, stored)

   Actions

   write_recalled

   Marker text

   Recalled

   Photo must show

   whole_product, marking, model_number, serial_or_lot

   Remedy

   full_refund, "full refund"

   Confidence

   actions 0.97, must show 0.95, remedy 0.98

   "with 'Recalled' written on the power bank in permanent marker" sets write_recalled, marker_text and marking; "send a photo of the recalled power bank" sets photo_required and whole_product; "showing the model number and the serial number" sets model_number and serial_or_lot; "full refund" sets the remedy with no fixed amount; "by email at service@iwalk.net" sets email.

3. Snap a photo

   Your photo appears here

   Fit the whole product in the frame, with the writing facing the camera. Good light, phone held still.

   Take a photoChoose a photo

   Your photo: show just the product, with no people in it. It is kept without camera or location data, and deleted 90 days after your claim is decided.

   Check my photoAdd a photo first.

4. Checking

   Six checks run on your photo, in a few seconds.

5. Your result

   Verified photos are paid straight away through PayPal.

Demonstration in PayPal sandbox. Remedy is not affiliated with the recalling firm. On real CPSC recalls, Remedy's PayPal sandbox account stands in for the recalling firm and pays the refund, so no real money moves. In a real deployment, the recalling firm pays from its own PayPal account; Remedy never holds the money. Recall data and images: US Consumer Product Safety Commission.