Get your refund

1. Your recall

   

   Charmast power banks, model W1056

   Recall 25072

   The lithium-ion battery in the recalled power banks can overheat and ignite, posing fire and burn hazards to consumers.

   Recalled Charmast W1056 power banks (front view). Image: US Consumer Product Safety Commission.

   Recalled

   Dec 19, 2024

   Units

   About 488,000

   The remedy, in the CPSC’s words“Consumers should stop using the recalled power banks immediately and contact Charmast for instructions on how to receive a full refund. To receive a refund, consumers will be required to provide photographs of their model W1056 power bank, their names and dates of the photograph written in indelible (permanent) marker above the label, and the severed power cord. Consumers should dispose of the power banks in accordance with local and state regulations.”

   Consumers should stop using the recalled power banks immediately and contact Charmast for instructions on how to receive a full refund. To receive a refund, consumers will be required to provide photographs of their model W1056 power bank, their names and dates of the photograph written in indelible (permanent) marker above the label, and the severed power cord. Consumers should dispose of the power banks in accordance with local and state regulations.

   Read recall 25072 on cpsc.gov

2. Make it safe

   1. Write your name and date above the label in permanent marker.

   2. Cut the power cord.

   3. Take photos of the power bank, writing and cut cord.

   4. Send the photo here. Remedy checks it for you.

   

   Proof rule (claude-opus-5-5, stored)

   Actions

   write_recalled, cut_cord

   Marker text

   none

   Photo must show

   whole_product, marking, label, cut_or_damage

   Remedy

   full_refund, "a full refund"

   Confidence

   actions 0.85, must show 0.8, remedy 0.95

   "names and dates of the photograph written in indelible (permanent) marker above the label" sets write_recalled, marking and label; no quoted word is given, so marker_text is null. "the severed power cord" means the cord must be cut, so cut_cord and cut_or_damage are kept despite the lint finding. "photographs of their model W1056 power bank" sets whole_product, and "receive a full refund" sets full_refund. No channel is named for the photos, so contact_channel is phone, the first listed contact.

3. Snap a photo

   Your photo appears here

   Fit the whole product in the frame, with the writing facing the camera. Good light, phone held still.

   Take a photoChoose a photo

   Your photo: show just the product, with no people in it. It is kept without camera or location data, and deleted 90 days after your claim is decided.

   Check my photoAdd a photo first.

4. Checking

   Six checks run on your photo, in a few seconds.

5. Your result

   Verified photos are paid straight away through PayPal.

Demonstration in PayPal sandbox. Remedy is not affiliated with the recalling firm. On real CPSC recalls, Remedy's PayPal sandbox account stands in for the recalling firm and pays the refund, so no real money moves. In a real deployment, the recalling firm pays from its own PayPal account; Remedy never holds the money. Recall data and images: US Consumer Product Safety Commission.