Get your refund

1. Your recall

   

   Baseus Magnetic Wireless Charging Power Banks

   Recall 24287

   The lithium-ion battery in the power banks can overheat, posing a fire hazard.

   Recalled Magnetic Wireless Charging Power Banks. Image: US Consumer Product Safety Commission.

   Recalled

   Jun 27, 2024

   Units

   About 132,000

   The remedy, in the CPSC’s words“Consumers should immediately stop using the recalled Baseus power bank models, and contact Baseus for a full refund with proof of purchase, or a $36 cash refund without proof of purchase. Consumers will need to submit a photo of the recalled power bank showing the model number to the firm's recall registration page. Consumers without an order number will need to submit a photo of the power bank with their name and the date written in permanent marker. Baseus and Amazon are notifying all known purchasers directly. Consumers should dispose of the battery in accordance with local and state regulations.”

   Consumers should immediately stop using the recalled Baseus power bank models, and contact Baseus for a full refund with proof of purchase, or a $36 cash refund without proof of purchase. Consumers will need to submit a photo of the recalled power bank showing the model number to the firm's recall registration page. Consumers without an order number will need to submit a photo of the power bank with their name and the date written in permanent marker. Baseus and Amazon are notifying all known purchasers directly. Consumers should dispose of the battery in accordance with local and state regulations.

   Read recall 24287 on cpsc.gov

2. Make it safe

   1. Stop using the power bank right away.

   2. Write your name and the date on it in permanent marker.

   3. Take a photo of the power bank showing the model number.

   4. Send the photo here. Remedy checks it for you.

   Proof rule (claude-opus-5-5, stored)

   Actions

   write_recalled

   Marker text

   none

   Photo must show

   whole_product, model_number, marking

   Remedy

   full_refund, "a full refund with proof of purchase, or a $36 cash refund without proof of purchase"

   Confidence

   actions 0.75, must show 0.8, remedy 0.7

   "submit a photo of the recalled power bank showing the model number to the firm's recall registration page" sets photo_required, whole_product, model_number and web_form. "name and the date written in permanent marker" sets write_recalled and marking, with marker_text null because no quoted word is given. "a full refund with proof of purchase, or a $36 cash refund" sets full_refund and 36.

3. Snap a photo

   Your photo appears here

   Fit the whole product in the frame, with the writing facing the camera. Good light, phone held still.

   Take a photoChoose a photo

   Your photo: show just the product, with no people in it. It is kept without camera or location data, and deleted 90 days after your claim is decided.

   Check my photoAdd a photo first.

4. Checking

   Six checks run on your photo, in a few seconds.

5. Your result

   Verified photos are paid straight away through PayPal.

Demonstration in PayPal sandbox. Remedy is not affiliated with the recalling firm. On real CPSC recalls, Remedy's PayPal sandbox account stands in for the recalling firm and pays the refund, so no real money moves. In a real deployment, the recalling firm pays from its own PayPal account; Remedy never holds the money. Recall data and images: US Consumer Product Safety Commission.